Technical Support Specialist - #719822
Energy Jobline
Date: 3 weeks ago
City: Cambridge, England
Contract type: Full time
Job DescriptionTechnical Support Specialist
The exciting SaaS startup are looking for a customer/technical support engineer to join their team. They are looking for the candidate to ensure inbound customer technical support requests are responded to and addressed. Coordinating internal teams to assign customer support requests appropriately and to provide a single point of communication back to the customer.
You Will Ideally Have Experience
The exciting SaaS startup are looking for a customer/technical support engineer to join their team. They are looking for the candidate to ensure inbound customer technical support requests are responded to and addressed. Coordinating internal teams to assign customer support requests appropriately and to provide a single point of communication back to the customer.
You Will Ideally Have Experience
- Dealing Directly with Customers ideally in a B2B SaaS context.
- A technical predisposition and comfort with logically investigating problems and interpreting technical information, e.g. from log files.
- Analytical approach that looks for recurring themes and patterns that can be learned from.
Similar jobs
IT Services Technician
East Midlands Education Trust,
Cambridge, England
5 days ago
Scale 4 - Points 9 - 12Salary - £25,119 - £26,421Starting July 2024The opportunity has arisen for a IT Services Technician within our successful, enthusiastic and talented IT department.Highfields is a vibrant and popular school with approximately 1300 students, including 200 in our sixth form. Our students are friendly and highly motivated.Highfields are proud to be a part of East...
Locum Consultant Anaesthetist with interest in Obstetric Anaesthesia
Cambridge University Hospitals NHS Foundation Trust,
Cambridge, England
4 weeks ago
Detailed job description and main responsibilities
Our caesarean section rate is 38% and we have an epidural rate of around 35%. We run 7 elective caesarean section lists per week. As a tertiary centre and Maternal Medicine Hub, we see a high proportion of high risk maternity cases and are seeing increasingly complex cases from across the region including women...
Age-Related Macular Degeneration (AMD) Coordinator
Cambridge University Hospitals NHS Foundation Trust,
Cambridge, England
4 weeks ago
Job overview
We are seeking an enthusiastic and well organised coordinator to work within our department for a team of clinicians who cover the Age-related Macular Degeneration (AMD) Service.
You will work within the Ophthalmology Administrative team providing secretarial support and additional booking support when required for AMD.
Main duties of the job
To efficiently manage the AMD service within...