Remediation Customer Service Specialist

• Responding to complex customer queries and process, authorise and investigate transactions Speaking directly with customers and business to collect and analyse the required information.
• Participating in initiatives that help improve our customer service, processes and procedures.
• Reviewing processing errors and customer complaints to help identify trends and training needs.
• Delivering successful outcomes for your customers by investigating queries, completing administration tasks, supporting business processes and procedures, and understanding the needs of our customers and the business.
• Working with a supportive and collaborative team, you’ll be speaking to customers directly on the telephone on the back of direct mailings relating to Remediation activity.
• Liaising with customers and businesses to accurately collect information in order to solve their queries.

• Customer Service experience.
• Telephony experience.
• Attention to detail.
• Financial services experience is desirable.
• Remediation experience is desirable.

This client will only accept workers operating via an Umbrella or PAYE engagement model.

If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.

AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business