Operations Executive
Coversure
Date: 1 week ago
City: London, England
Contract type: Full time
Key objectives & responsibilities as our Operations Executive will include:
Coversure London East is part of Jensten Group, one of the UK's largest independent broking groups. Launched in February 1997, we've grown organically and through strategic acquisitions, placing over £7m GWP into the market. Join us and become part of a dynamic team committed to delivering insurance distribution excellence.
Why Join Us? At Coversure, we offer a unique blend of scale, ambition, and expertise. We value our people, culture, and entrepreneurial spirit, making us not only a leading independent broking group but one of the most exciting in the industry. If you're passionate about insurance and want to contribute to a fantastic workplace, apply now!
Grow with us and be part of a team dedicated to delivering insurance distribution excellence.
- Managing the collection of outstanding payments from clients and insurers
- Handling incoming calls relating to payment queries, outstanding balances, and general account enquiries
- Processing payments and providing clients with accurate account updates
- Handling direct debit queries related to premium finance agreements, including payment failures and disputes
- Liaising with the premium finance company to resolve payment issues and maintain accurate records
- Working with the IBA (Insurance Broking Accounts) team to assist in settling insurer accounts and ensuring accurate reconciliation
- Investigating account discrepancies and resolving payment issues
- Ensuring timely follow-ups on outstanding balances and maintaining strong client relationships
- Track and resolve outstanding insurer payments to support efficient cash flow and reconciliation processes.
- Review and clear pending transactions to ensure timely and accurate financial reporting.
- Supporting process improvements to enhance efficiency in the credit control function
- Ensure all brokerage fees are compliant with internal policies and regulatory guidelines
- Perform regular file checks to confirm documentation is accurate, complete, and up-to-date.
- Maintain contract certainty by verifying that all terms and conditions are clearly defined and agreed upon.
- Monitor the aged debtors list and coordinate with relevant teams to follow up on overdue client payments.
- Evaluate and ensure the fair value of insurance products and complete annual assessments
- Proven experience in credit control or a similar financial role
- Strong telephone communication skills, with the ability to handle queries professionally and efficiently
- Ability to work collaboratively with internal teams, including the IBA team, to ensure accurate financial settlements
- Excellent problem-solving and negotiation skills
- High attention to detail and ability to work to deadlines
- Proficiency in financial software and Microsoft Excel
- Rewards & Benefits: Join us and enjoy a supportive culture with a range of rewards and benefits, including:
- Competitive salary with annual pay reviews and bonus scheme.
- 28 days annual leave, inclusive of bank holidays
- Auto-enrolment into a generous pension scheme.
- Professional qualification study support.
Coversure London East is part of Jensten Group, one of the UK's largest independent broking groups. Launched in February 1997, we've grown organically and through strategic acquisitions, placing over £7m GWP into the market. Join us and become part of a dynamic team committed to delivering insurance distribution excellence.
Why Join Us? At Coversure, we offer a unique blend of scale, ambition, and expertise. We value our people, culture, and entrepreneurial spirit, making us not only a leading independent broking group but one of the most exciting in the industry. If you're passionate about insurance and want to contribute to a fantastic workplace, apply now!
Grow with us and be part of a team dedicated to delivering insurance distribution excellence.
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