Key Account Reservation Manager

Date: 1 week ago

City: Bristol, England

Contract type: Full time

IN THIS ROLE YOU WILL BE RESPONSIBLE FOR THE FOLLOWING;

Day-to-day Responsibilities

Overall day to day responsibility for the Key Accounts enquiry team (approx. 6-8 direct reports), ensuring achievement of conversion and revenue targets for edyns largest corporate and agency clients
Lead, manage and motivate the team to ensure performance of individuals within the team is monitored and continuously improved
Meet and exceed own personal revenue targets through conversion of high value enquiries from VIP accounts
Oversee management of the email queues, ensuring the team is organised and staffed are accordingly
Encourage the team to be consultative and seek to provide solutions to client enquiries and booking requests by providing a personalised and expert service to all clients
Attend key client quarterly reviews and fam trips to build strong client relationships where required
Coach and train the team to ensure output is of a high standard, including regular monitoring and spot-checking calls and emails
Develop great product knowledge and proactively share this with the team through training, SOPs & day to day support - become a ‘go to’ person who either knows the answer or where to find it
Create strong relationships and build meaningful connections to work with key stakeholders in Sales, Revenue and Operations on day to day business as usual, as well as projects and initiatives & identify opportunities for success

People Management

Provide clarity, direction and set the pace for change, growth, and achievement
Proactively drive a strong community spirit across teams - seeking opportunities for team working and cross functional networking
Ensure that all Team members have performance targets, PDPs, regular 121s and performance discussions
Create and review weekly performance and KPI reports for your team and proactively communicate to internal stakeholders any variances to targets and next step actions
Actively manage attendance, holidays, sickness and any other absence through accurate record keeping and the following of all company procedures
Take proactive steps as required relating to any performance or disciplinary issues by resolving day to day issues and escalating other problems with suggested solutions to your Manager
Assist with recruitment and development of high calibre individuals who are curious and who have the potential to live our values
Support the implementation of induction and plan and oversee any buddying support
Host a regular (minimum weekly) huddle/ briefing with the team to motivate them and communicate any KPIs and initiatives

Post a CV