CRM Intern
Parfums Christian Dior
Date: 1 week ago
City: London, England
Contract type: Full time
Position
POSITION: CRM INTERN (1 YEAR)
DEPARTMENT: CRM
LOCATION: CENTRAL LONDON
REPORTS TO: SENIOR CRM MANAGER
DIRECT REPORTS: NONE
PURPOSE OF THE ROLE
The CRM Intern will support the team with operational tasks primarily related to the Loyalty Program, with a focus on related logistics and Customer Services support. There will also be ad hoc opportunities to gain experience in client communications, reporting and analysis.
The internship will suit someone who has a strong interest in operational tasks and problem-solving, has hands-on experience of operational tasks using a combination of tech platforms and excel documents, and good knowledge of a luxury client experience. They will require great attention to detail and organisational skills, good communication and collaboration skills, as there will be interaction with other departments. Most importantly, they’ll be passionate about gaining hands-on experience of CRM and delivering an exceptional client experience in an iconic luxury beauty brand.
Position
Main Responsibilities
Support the running of the Loyalty Program
Reports to
PERSON SPECIFICATION
Key Competencies/Technical Skills
At Parfums Christian Dior, the excellence of our House is based on the alliance between our heritage and our forward-looking values. We are convinced that diversity, within an inclusive and fulfilling work environment, enriches our teams. We encourage diversity in all its forms in our recruitment and respect the individuality of each candidate.
Are you currently an LVMH employe ?
Please apply online directly on our internal job board, voices.
POSITION: CRM INTERN (1 YEAR)
DEPARTMENT: CRM
LOCATION: CENTRAL LONDON
REPORTS TO: SENIOR CRM MANAGER
DIRECT REPORTS: NONE
PURPOSE OF THE ROLE
The CRM Intern will support the team with operational tasks primarily related to the Loyalty Program, with a focus on related logistics and Customer Services support. There will also be ad hoc opportunities to gain experience in client communications, reporting and analysis.
The internship will suit someone who has a strong interest in operational tasks and problem-solving, has hands-on experience of operational tasks using a combination of tech platforms and excel documents, and good knowledge of a luxury client experience. They will require great attention to detail and organisational skills, good communication and collaboration skills, as there will be interaction with other departments. Most importantly, they’ll be passionate about gaining hands-on experience of CRM and delivering an exceptional client experience in an iconic luxury beauty brand.
Position
Main Responsibilities
Support the running of the Loyalty Program
- Support CRM team with client requests relating to Loyalty Program.
- Support on loyalty-related projects to improve the client experience.
- Assist with loyalty stock inventory, orders and checking deliveries to clients and stores.
- Competitor and market trend analysis (monthly and ad hoc)
- Compile campaign reports (weekly, monthly and ad hoc)
- Assist with KPI reporting on Loyalty Program
- Assist with building email and clienteling communications on Adobe Campaign where required.
- Provide ad hoc support for updating Loyalty Program triggered email creatives with assets provided by Central team.
Reports to
- Senior CRM Manager
- None
- Dior UK Retail team
- International Dior Client Services team (Paris)
- International Dior CRM team (Paris)
- Dior UK Logistics team
- Logistics suppliers
PERSON SPECIFICATION
Key Competencies/Technical Skills
- Highly competent in MS Office suite (Excel, PowerPoint, Word)
- Adept at learning and using new technical tools
- Client-centric, customer services / retail experience
- Experience with Adobe Campaign desirable but not mandatory
- Analytical mindset
- Strong experience in operational tasks (logistics, client relations) and excel
- Demonstrable knowledge of luxury industry, interest in CRM
- Highly organised and solution-oriented, with exceptional eye for detail
- Adaptable, resilient
- Strong numeracy and analytical skills
- Previous experience in CRM desirable, but not mandatory
- English mother tongue
At Parfums Christian Dior, the excellence of our House is based on the alliance between our heritage and our forward-looking values. We are convinced that diversity, within an inclusive and fulfilling work environment, enriches our teams. We encourage diversity in all its forms in our recruitment and respect the individuality of each candidate.
Are you currently an LVMH employe ?
Please apply online directly on our internal job board, voices.
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