Brand Ambassador Selfridges W1 - Hermès Parfums & Beauté FTC

An exciting opportunity to has arisen for an experienced Brand Ambassador to join the Hermès Fragrance & Beauty team in Selfridges London W1 on a nine month fixed term contract. This position will report in to the Counter Business Manager, and will advise on and sell the house’s fragrance and cosmetics products with enthusiasm to an international clientèle.

Hermès Parfums ranges and Beauty line is growing. In this context you will be responsible for promoting our olfactory creations and introducing customers to the Hermès’ Beauty range.

PRINCIPAL ACTIVITIES:

• Greet all customers warmly on the store floor
• Listen attentively to customers’ requirements, provide a quality service and advice to help them make their choices
• Inspire customers to dream by introducing them to our products
• Sell our cosmetics products with enthusiasm and deliver the highest quality after-sales service in order to retain customers
• Demonstrate an excellent knowledge of the house’s products and will achieve additional sales alongside the product(s) initially chosen by the customer.
  
  

GENERAL DUTIES:

• Keep the counter tidy and clean, contribute to essential sales tasks and ensure customers enjoy a unique experience (cleanliness, supplies, inventory, labelling)
• Put in place point-of-sale promotional events and use the materials according to the guidelines supplied by the operational marketing department
• Share your skills and expertise with other ambassadors, Hermès Beauty Experts and Head Office
  
  

Education and/or work experience:

• You have at least two years’ higher education in cosmetics sales
• You have at least two years’ successful experience in a cosmetics sales post for a well-known quality house or retailer
  
  

Expertise:

• You must demonstrate a keen interest in cosmetics products and have a good knowledge of at least one area in the sector (fragrance, skincare, makeup)
• Fluent English
  
  

Personal and environmental presentation:

• Pay close attention to the cleanliness and tidiness of the sales space
• Ensure you are always highly presentable
• Ensure an enthusiastic approach and have engaging interpersonal skills
• Have an excellent way with words and narration and enjoy evoking imagery for customers through stories and anecdotes
• With a strong sense of service, you are particularly aware of the needs of people around you and demonstrate empathy and openness
• Enjoy a challenge and thrive in a fast paced sales environment
• Possess a strong team spirit and share your experiences and expertise with enthusiasm
• Have a good awareness of colour and make up application techniques