Spa Therapist

Department: Spa & Salon

Location: Champneys Tring, Hertfordshire

Description

To assist the Account Manager within the day to day running of the Elemis Spa Account by promoting the sales of Elemis treatments, products and to develop and grow the retail sales of the Elemis brand using both internal and external promotional activity on a day-to-day basis, ensuring the Company standards are maintained at all times to the highest level and that professionalism, honesty and customer enthusiasm is maintained at all times.

Key Responsibilities

• To deliver the ultimate customer experience to the client.
• To achieve full customer care requirements in treatment and product recommendation.
• Give prescriptive and rebooking advice in services, packages, and products.
• To drive sales of Elemis products and treatments.
• To create activity to stimulate interest from clients in the Elemis brand.
• To support the growth of sales and achieve targets set for the Elemis brand.
• To perform ELEMIS treatments and HD consultation to promote Elemis treatments and brand.
• Assist the Account Manager in keeping accurate records of weekly/monthly figures and analysis of business.
• To carry out promotion and demonstrations weekly as required within your location.
• Understand and abide by Company and departmental rules, policies, and procedures for both Elemis and Champneys.
• To carry out other duties as requested by management at time to time.
  

Sustainability Responsibility

• Ensure all duties carried out and actions completed in every aspect of your role, contribute to the short and long-term Sustainability Goals set-forth by the ELEMIS - Climate, Biodiversity & People Pillars
  
  

Skills, Knowledge and Expertise

• Beauty Therapy qualification
• GCSEs in Maths and English grades A-C or equivalent
• Experience within a similar role
• Retail experience within the same industry
• Practical work experience in conducting treatments
• Elemis treatment and product knowledge*
• Knowledge of the Elemis Company philosophy*
  
  

Benefits

• Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)
• Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
• Generous Holiday Allowance, increasing with length of service
• Company Pension Scheme
• Bonus/Commission Scheme
• Healthcare Cash Plan (with Dental)
• Employee Assistance Programme for all Associates and their families
• Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
• Much, much more!

*Some benefit eligibility is based on length of service or contract type