Regional Operations Coordinator – Site Operations

Key Responsibilities

• To support site staff with daily operational issues, including member bookings, site rules and policies, and emergency procedures.
• To feed back information relating to sites and site staff as appropriate to Head Office departments.
• To coordinate communications between sites and relevant Head Office departments to ensure all site-related information is correct and updates reach members/guests.
• To liaise with the Publishing and Social Media teams to coordinate site publications and provide newsworthy content from sites.
• To coordinate the purchasing/procurement of necessary supplies requested by site teams and Regional Managers and liaising with the Procurement team.
• Monitor, maintain and update annual Health, Safety and Environment compliance reports.
• Perform a coordinating role, with attending supplier meetings and disseminating relevant information to the wider team, including sharing data on waste management and utilities.
• To support site staff with uniform and PPE ordering. Attend and support the
  
  

Uniform\PPE roll out at the Assistant Site Manager Induction (Likely to include

overnight stay).

• To monitor issues affecting sites and member stays and communicate these to members/guests, including emergency information.
• To provide daily administrative and operational support to Regional Managers.
• To support the Regional Manager and Alternative Accommodation Manager with Experience Freedom operational matters as required.
• To visit sites, exhibitions and shows and be able to stay overnight as required.
• To support with any other ad hoc duties as required.
  
  

Essential Skills & Experience Required

• Proven relevant experience in an administrative, operational and/or customer service role
• Proven experience of communicating and working collaboratively with multiple stakeholders, including marketing/finance teams, third party contractors, senior management and remote teams
• Demonstrated experience of working within a team and autonomously
• Proven experience of dealing with operational issues, including emergencies
• Understands how to proactively and reactively coordinate operational tasks
• Understands some finance procedures, including processing Purchase Orders
• Understanding of customer booking procedures
• Can demonstrate excellent communication skills, including resolve customer issues/complaints
• Analytical and has techniques for identifying and solving problems
• Numerate and literate, both in verbal and written forms
• IT proficient
• Effective time manager and self-organiser
• Results and people-oriented
  
  

Please note this role will require occasional travel to multiple sites/events on occasion with overnight stays. The post holder will also be required to undergo regular training.