2nd Line Wintel Support Engineer - DV Cleared

2nd Line Wintel Support Engineer - Must have a valid DV Clearance

Join a team where your ideas, technical skills and collaboration will help shape the future of IT support. We're looking for a skilled 2nd Line Wintel Support Engineer who thrives in fast-paced environments and enjoys supporting high-profile users across critical infrastructure.

You'll be part of a dedicated team providing 2nd and 3rd line support across a broad Windows estate, with opportunities to grow your technical skills while contributing to a service that really makes a difference.

Key Responsibilities

• Provide 2nd Line support within a team of experienced infrastructure engineers
• Respond to incidents and service requests using ITSM toolsets
• Monitor and manage infrastructure using Event Management tooling (SolarWinds and SCOM)
• Escalate issues as needed while maintaining communication with stakeholders
• Support high-profile users, ensuring professionalism and efficiency at every touchpoint
• Collaborate closely with colleagues to troubleshoot and resolve technical issues
• Contribute to the maintenance and enhancement of Windows-based systems and environments
  
  

Essential Skills And Experience

• Hands-on experience using ITSM tooling in a live service environment
• Strong working knowledge of Event Management tools including SolarWinds and SCOM
• Proficient with MECM and SCCM for patching, deployment and system monitoring
• Excellent communication skills, both written and verbal
• Strong troubleshooting abilities and a methodical approach to problem solving
• Comfortable working under pressure and managing competing priorities
• Shifts are 7am - 3pm or 11am - 7pm
  
  

This is a great opportunity to join a supportive and collaborative team, working on meaningful systems that support national-level services. If you're ready to take your infrastructure support career to the next level, we'd love to hear from you.