Claims Handling Team Lead

Kennedys is looking for a Claims Handling Team Lead to join their Commercial Claims Team. As the Claims Handling Team Lead, you'll be responsible for overseeing a team of claims handlers, ensuring that cases are managed efficiently, fairly, and with the highest standards of customer service. You'll provide guidance, support, and development to your team, while also acting as a point of escalation for complex claims. You will be able to work from home frequently with travel to the Taunton, Bristol or London office as and when required.

Team


Kennedys' Claims Handling team is one of the leading, most experienced claims handling teams in the UK, Ireland and internationally. Our team, based in Taunton, Bristol, London and Ireland handle claims on behalf of major international insurers, brokers, managing general agents and insurer -led schemes. We deal with thousands of notifications and our claims handlers provide pro-active, responsive, and cost-effective claims services, driven by a desire to provide outstanding client service.

Lines of Business

• Surveyor
• Engineers
• Solicitors PI
• Insurance Broker
• Construction professionals
• Barristers
• First party cyber
• Architects
• Accountants
• International businesses
• ATE/BTE
• Contingency
• Directors & Officers
• Medical Malpractice
  
  
  

Responsibilities

• Lead, motivate, and support a team of claims handlers to achieve performance targets and service levels;
• Monitor workflow and allocate resources to ensure timely and effective claims processing;
• Instructing and monitoring service suppliers, including external legal counsel, panel firms and adjusters and controlling expenditure;
• Providing support to Kennedys Client's Underwriters including advising on claims related information, updating on trends, attending claims review meetings as required;
• Ensuring full compliance with all Kennedys service standards and ensuring that Claims Handling is conducted with regard to the relevant regulatory compliance;
• Handle escalated or complex claims with a focus on resolution and customer satisfaction;
• Assisting in the mentoring, training and development of Claims Handlers, Assistant Claims Handlers and Technicians;
• Actively participating in and contributing improvements to the claims processes and systems whilst promoting best practice and reduce the level of non-value added tasks undertaken by Claims Handlers
  
  
  

Required Experience

• Proven experience in a claims handling role, ideally with leadership or supervisory experience;
• Strong knowledge of claims processes, legislation, and regulatory requirements;
• In depth understanding of PI or D&O claims;
• Appropriate technical expertise and analytical skills;
• Coverage knowledge with ability to make own determination/challenge lawyers;
• Ability to lead by example and inspire others;
• Excellent communication, problem-solving, and interpersonal skills;
• Strong team player who identifies and proposes solutions to problems;
• Ability to develop excellent working relationships with a variety of internal and external stakeholders;
• Microsoft Word, Excel, Power Point, Outlook and ECF.
  
  
  

Please let us know if you require any additional support or adjustments to be made in order to submit your application to Kennedys.

*where a level of experience is indicated, this is a guideline only and represents the amount of time we would usually expect a candidate to accumulate the requisite level of experience. This does not preclude applications from candidates with more or less experience.