Retentions Advisor

Join Our Award-Winning Team at toob!

£23,500 Basic + £10,000k minimum ( UNCAPPED Commission)

Transforming the internet experience in the South of England, toob is the go-to full-fibre broadband provider. Backed by a £300 million investment, we're expanding our Sales Team to match our growing network.

Join our Telesales team If you're personable, customer-focused, and driven to sell the best broadband service out there, we want you!

What we offer you!

• A positive, collaborative, and supportive work environment
• Annual leave - 25 days
• Annual Bonus
• Group Pension
• Group Critical Illness
• Private Medical Scheme
• Development opportunities

Family Friendly Benefits

• Enhanced maternity & adoption pay – up to 6 months full pay
• Enhanced paternity leave and pay – up to 3 weeks full pay

As a Retentions Advisor, you'll be

• Managing Customer retention activity (inbound and outbound calls): to reduce the number of cancellations and disconnections through objection handling and resolving customer issues
• Supporting with disconnections and notifying the field sales team of any opportunity to drive sales through re-connections
• Supporting the customer service team with service tickets
• Supporting customers with arranging the transfer of their services when moving home to make it a seamless experience

As a Retentions Advisor you will bring:

• Effective communication skills with the ability to adapt style to different customers and conversations where needed
• Experience in telesales or retention activity is essential
• A passion for providing an excellent customer experience
• Experience within telecoms is preferred but not essential
• A target-driven person who is motivated to win customers.
• A dedicated team player who thrives on customer engagement via telephone, bridging the gap between Customer Services and the Sales team

Don't miss this opportunity to make a difference and thrive in a supportive, growing business. Apply now and let's shape the future of broadband together.