Customer Services Coordinator

Job Title: Customer Service Coordinator

Location: Rugeley, Staffordshire, UK

Contract / Shift: 12 Month Fixed Term Contract – Full time – Monday – Friday

Are You

• Someone who thrives on providing exceptional customer service to high-profile clients.
• Confident in handling multiple priorities while handling complex internal and external interactions?
• Ready to join a diverse and inclusive team, with opportunities for career growth?
  
  

If so, we’d like to hear from you!

Role Overview

We are seeking a Customer Service Coordinator to join our team as part of growing team. You will have an important role in ensuring seamless operations for our businesses.

Responsibilities

• Manage the complete customer order journey, from input to delivery and invoicing.
• Be transparent with customers, managing expectations and proactively addressing issues.
• Liaise with internal teams, including Technical, Planning, and Credit Control, to resolve pricing, product, or account queries.
• Monitor order dispatches and investigate delays, ensuring customers are promptly informed of any adjustments.
• Build positive relationships with hauliers to guarantee seamless deliveries.
• Handle urgent/animal welfare orders efficiently in coordination with Nutritionists and Planning.
• Attend monthly species meetings, sharing updates on key issues and wins.
• Reduce returns and rejections by getting it right the first time, as measured by monthly credit reports.
• Ensure timely and accurate invoicing within 24 hours of delivery or collection.
• Collaborate with Finance to resolve bulk delivery invoicing and period-end reporting issues.
• Investigate and resolve customer credit note requests and log complaints for continuous improvement.
• Share best practices across the team, supporting alignment and professional development.
  
  

About You

• Ideally, you have experience in a similar customer service role within an agricultural business.
• Excited about customer service with great attention to detail.
• A credible, omitted and forward-thinking team player who thrives under pressure.
• Good Excel with strong timekeeping and organisational abilities.
• Proactive, with the ability to work on your own initiative while knowing when to escalate issues.
• Flexible, driven, and motivated by the desire to be effective and improve every day.
• A great communicator, adept at building relationships with both internal and external stakeholders.