Academy Administrator

Location: London / Hybrid Working

Department: Academy

Working Hours: Full Time, 36 hours per week

Contract Type: Permanent

About Us

Are you ready to use your administrative skills for an organisation that is committed to making a positive difference for people everywhere? If so, we could be the organisation for you. We are the Chartered Institute of Building (CIOB), the world's largest and most influential professional body for construction management and leadership.

About the Role

The Academy Administrator will specialise in administering all matters relating to the teaching and learning activities of the designated qualifications, ensuring effective procedures are documented and adopted for dealing with enquiries, applications, registrations, induction, delegate queries, assessments, delegate support and course moderation.
The post will lead to achieving high-quality and timely service to delegates, tutors, and staff relating to the designated programmes/modules and beyond. The post plays a key role in the development of the CIOB Academy Training Team.

Key Responsibilities will include:

• Manage bookings for courses and qualifications, ensuring accurate data input and delegate communication.
• Organise, schedule, and facilitate online webinars and learning sessions in collaboration with tutors and learners.
• Act as the first point of contact via phone and email, handling delegate enquiries and providing accurate course and qualification information.
• Monitor and manage the Academy’s shared inbox, responding and escalating queries as needed.
• Onboard new delegates, including registrations, inductions, and LMS access setup.
• Maintain programme trackers and upload learning resources and assessment feedback to Moodle.
• Process registrations, certifications, and assessments in line with awarding body and Ofqual requirements.
• Coordinate administrative tasks for course launches and closures, including updating internal systems and the Academy website.

About You

The ideal candidate will hold the following skills and/ or experience:

• Excellent IT proficiency (MS Word, Excel, Outlook) and familiarity with CRM and data entry systems.
• Strong administrative experience within an academic, training, or professional development environment.
• Experience with managing course bookings, handling inbound calls, and responding to delegate queries.
• Skilled in webinar setup and delivery (e.g., Microsoft Teams, Zoom).
• Experience using Learning Management Systems (e.g., Moodle) and managing shared mailboxes.
• Excellent written and verbal communication skills with a high standard of customer service.
• Strong attention to detail, problem-solving skills, and the ability to prioritise competing demands.
• Experience maintaining compliance-related documentation and handling confidential information in line with GDPR.
• Familiarity with Ofqual-regulated qualifications and working with awarding organisations.

Why Work For Us?

We offer not only the opportunity to make a real difference through your work but also a friendly, flexible, and supportive working environment. Here’s what you can expect:

• A Competitive Salary
• Generous Benefits Package:
  o 25 days holiday (rising to 29 with service) plus bank holidays, a birthday day off, and Christmas closure.
  o Private pension scheme with employer contributions and free pension advice.
  o Private medical insurance (includes Online GP and Wellbeing Assistance) and a Health Cash Plan (includes dental and optical cashback).
  o Enhanced family-friendly policies and life assurance.
  o Access to resources supporting wellbeing, including an Employee Assistance Programme and mental health first aiders.
• Development Opportunities: Learning and development tailored to your career growth.
• Inclusive Environment: We’re a disability-committed and EDI-focused employer, with values that celebrate diversity and inclusivity.
• Recognition: We hold a Gold Investors in People Award, reflecting our commitment to your development and wellbeing.

How Do I Apply?

To apply for this role please submit a full CV by email on [email protected].

Please note: We may consider applications as they are submitted and therefore applicants are encouraged to apply as soon as possible to avoid any disappointment that may be caused by the vacancy closing sooner than advertised.