SaaS Solutions Advisor

ABOUT TEMENOS

Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together.

We serve over 3000 clients from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably.

At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.

THE ROLE

As a SaaS Solutions Adviser, you will play a critical role in driving successful client outcomes by serving as the key link between customers, internal Product, Project, and Services teams. This role demands a deep understanding of SaaS solutions, a proven track record with Temenos software implementations, and exceptional communication skills to bridge technical and business perspectives.

OPPORTUNITIES

• Key Responsibilities:
  
• Customer Engagement: Serve as the primary point of contact for clients,
  building strong, long-term relationships by deeply understanding their business needs
  and translating them into product requirements.
  
• Product Expertise: Leverage your extensive knowledge of Temenos software
  to guide clients through the deployment, customization, and optimization of their
  solutions.
  
• Solution Design: Collaborate with clients to define and document business
  requirements, ensuring alignment with product capabilities and best practices.
  
• Internal Collaboration: Work closely with Product, Project Management,
  and Services teams to ensure seamless implementation, delivery, and support of SaaS
  solutions.
  
• Requirements Gathering: Lead discovery sessions to capture detailed
  functional and technical requirements, aligning them with product roadmaps.
  
• Project Oversight: Support project teams in managing timelines, scope, and
  client expectations, ensuring successful project execution and customer satisfaction.
  
• Training and Enablement: Conduct user training and workshops,
  empowering clients to maximize the value of their SaaS solutions.
  
• Feedback Loop: Provide structured feedback to Product teams, influencing
  the strategic direction of the product based on customer insights and emerging trends.
  
• Thought Leadership: Stay up to date on industry trends, competitive
  landscape, and best practices to guide clients effectively.

SKILLS

• You should have Experience: 5-10+ years in a customer-facing consulting role, with a strong focus on SaaS and enterprise software.
  
• Temenos Expertise: Hands-on experience with Temenos software implementations is a must.
  
• Communication Skills: Exceptional verbal and written communication skills, with the ability to engage both technical and business stakeholders.
  
• Analytical Mindset: Strong analytical and problem-solving skills, with a keen eye for detail.
  
• Project Management: Solid understanding of project management methodologies (Agile, Waterfall) and tools.
  
• Technical Acumen: Ability to grasp complex software architectures and translate technical concepts to non-technical stakeholders.
  
• Customer Focus: A passion for delivering exceptional customer experiences and building lasting client relationships.
  
• Travel Flexibility: Willingness to travel as needed to support customer engagements.

VALUES

• 
  Care about stablishing interest, trust and credibility towards your internal stakeholders.
  
• Commit to being part of an exciting culture and product evolving within the financial industry.
  
• Collaborate to maintain the highest standards of Temenos through self-motivation, ambition and focus. Be a truly Temenosity ambassador!
  
• Challenge yourself to keep Temenos at its highest level in the market.

SOME OF OUR BENEFITS include:

• Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month
  
• Civil Partnership: 1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership
  
• Family care: 4 weeks of paid family care leave
  
• Recharge days: 4 days per year to use when you need to physically or mentally needed to recharge
  
• Study leave: 2 weeks of paid leave each year for study or personal development