INTERNAL ONLY - Senior Bookings Administrator

About The Role

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INTERNAL ONLY - This position is being offered for internal applicants only at this time. For any colleague who has been confirmed at risk of redundancy, please see the instructions below.

Our busy Administration department has a new permanent opportunity for a Senior Bookings Administrator to join the fun, focused team, based at our Emersons Green hospital, Bristol.

• Are you a patient focused administrator, who enjoys working to targets?
• Are you able to lead in a fast paced and challenging environment, ensuring every step of every administration process is covered from start to finish?
• Is it time for you to offer your knowledge and skills to an ever-growing organisation who are committed to providing high standards of safe and effective patient care to everyone?

You will be assisting in leading a professional and patient focused booking and administration service, answering calls from patients, carers, GP surgeries and other hospital’s regarding patient admissions and referral letters.

What you'll be doing

Reporting to the Patient Booking Lead, you the Senior Bookings Administrator, will be supporting the clinical team’s and our patients by ensuring the effective occupying and accommodating availability for varied consultations, assessments, treatments and theatre sessions along with your team You’ll be tasked with monitoring KPI's ensuring they are met, ensuring where possible the capacity of booking and the seeking to fill unfilled availability through the bookings team.

It will be your responsibility to notice the outpatient departments and the theatre capacity, informing the Patient Booking Lead of any shortfall. In this, you will encourage the team to play a patient focused and supportive role, by keeping in contact with patients on waiting lists to offer earlier or newly available appointments, contacting them prior to their appointment to set their expectations.

You will be monitoring status of referrals and prioritise with the Bookings Team daily to ensure KPI’s for booking appointments and received referrals are met.

What we’ll look for in you

This position with suit someone coming from a strong patient related administration background, an effective communicator at all level’s both written and verbal and will be PC literate, being familiar with MS Office tools.

Will be a focused individual with great attention to detail, able to multi-task and prioritise effectively.

You will be a strong team player, experienced with supporting, guiding and leading others
For applicants who wish to apply for this position and who are confirmed as at risk of redundancy, we ask that you email [email protected] to make them aware of your application and at risk status, to ensure your application is prioritised for consideration.