Customer Service Advisor

Müller UK & Ireland is Wholly Owned By Unternehmensgruppe Theo Müller Which Employs Over 31,000 People Throughout Europe. In The UK, Müller Develops, Manufactures And Markets a Wide Range Of Branded And Private Label Dairy Products Made With Milk From 1,300 Farmers In Britain.Müller Is Ranked Within The Top 20 In The Grocer’s Top 100 List Of Britain’s Biggest Brands And Is Picked From Shelves Millions Of Times Each Year. Müller UK & Ireland Includes

Müller Milk & Ingredients which aims to be Britain’s private label dairy leader and produces branded and private label fresh milk, cream, butter and ingredients products. It boasts a network of dairies and depots servicing customers throughout the country.

Müller Yogurt & Desserts which is the UK’s leading yogurt manufacturer which aims to create millions more Müller moments for its consumers. It is responsible for major brands like Müller Corner, Müllerlight, Müller Bliss, Müller Rice, FRijj and Müller Kefir Smoothie and produces chilled desserts under licence from Mondelez International. It also supplies the UK private label yogurt market from a dedicated, state of the art yogurt facility.

We’re recruiting … Customer Service Advisor

span style=font-size:10.0pt;font-family:arial, helvetica, sans-serifLocation: East Kilbride Hours: Full time-40 per week, 5 days over 7 /span/ppspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serifJoin Müller – A Market Leader in Dairy Excellence! We’re on a mission to become the biggest and best dairy company in the UK and Ireland. As part of our continued growth, we’re looking for a passionate and experienced strongCustomer Service Advisor/strong to join our dynamic team in East Kilbride./span/ppbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serifstrongWhat You’ll Do/strong/spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serif

• Handle inbound and outbound customer calls and emails, ensuring a top-tier customer experience./spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serif
• Accurately input customer orders using AS400/SAP systems./spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serif
• Maintain and update trackers, reports, and customer data files./spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serif
• Collaborate with internal teams (Production Planning, Commercial, MMID) to resolve service issues./spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serif
• Follow structured processes and standard operating procedures to drive continuous improvement./span/ppspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serifstrongWhat We’re Looking For/strong/spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serif
• Strong customer service skills with a professional communication style./spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serif
• Ability to multitask and thrive in a fast-paced environment./spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serif
• Confident in handling challenging conversations and resolving issues./spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serif
• Proficient in Microsoft Word and Excel./spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serif
• Excellent listening, planning, and time management skills./spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serif
• Logical thinker with a problem-solving mindset./span/ppspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serifstrongWhat You’ll Get/strong/spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serif
• Competitive Salary + Bonus Scheme/spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serif
• ️ Contributory Pension Plan amp; Life Assurance/spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serif
• Employee Assistance Programme/spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serif
• Generous Annual Leave (increasing with service)/spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serif
• Flexible Benefits Programme/spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serif
• ️ Exclusive Discounts at over 800 retailers/span/ppspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serifstrongReady to Apply?/strong/spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serifIf you’re ready to bring your skills to a company that values excellence and customer satisfaction, we’d love to hear from you. Apply today and be part of something special - www.mullercareers.co.uk/span/ppspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serifstrongem#L1 – MB1 /em/strong/span/phrpemContact Details:/em/ppF.A.O. UK Recruitment, Müller UK amp; Ireland, Shrewsbury Road, Market Drayton, Shropshire, TF9 3SQ/p