Client Support Co-ordinator

Department: Sales - Sales Administration

Location: UK/Field based

Description

This is a new role; we are looking for a team-player to provide effective administration support to the UK Sales team and New Business Development Manager.

This role has a wide variety of tasks and learning. You will work in a busy and supportive sales team, working alongside our other departments in a growing and Investors in People Gold awarded business who value colleagues.

Key Responsibilities

• Providing technical sales support and reporting on behalf of the sales team
• To provide sales support administrative functions specifically supporting the New Business Team function
• Delivering logistics, stock and contract administration for new clients and new installations scheduling
• Progressing sales initiatives alongside the New Business team – client liaison and following up with client requests
• Creating and coordinating collateral to support new business meetings
• Managing quotes and proposals on behalf of the National New Business Development Manager
• Managing lead times for stock arrivals into the UK coordinating with the Glory logistics function
• Creating reports and data on behalf of the sales team to support the client engagements
• Run the Glory GB KYC’s Process
• Checking Quotes & Proposals / ensuring correct customer pricing has been advised.
• Checking Agreements and contracts for accuracy and correctly manage the delivery of the commercials to the operations function.
• Liaise with other departments to ensure smooth transition from sales to operations.
• Update and keep accurate CRM records on behalf of the sales function.
• Ensure revenue and Order Intake data is accurately recorded.
• Checking lead times / chasing for ordered stock shipping information.
• Be the lead in providing purchase order management into Glory systems for tracking product delivery timings.
• Raising New Solution / IMAC requests on to smartsheet on behalf of the Sales Team
• Managing product codes and product solutions for new solution orders
• Tracking and reporting on stock on behalf of customers
• Creating all product invoices with accuracy and ensuring clients receive them.
• Ensuring other departments have the correct information from sales to progress the delivery of solutions such as new contracts.
  
  

Education Level

Skills, Knowledge & Expertise

• GCSE’s and A levels or equivalent i.e., BTEC/apprenticeship desirable.
• Excellent IT capability
• A good level of Administration support experience
• Advanced Microsoft Excel, PowerPoint, and Word
• Excellent database management
  
  

Required Skills And Competencies

• Demonstrates the Glory values: Customer delight, integrity, innovation, speed, diversity and respect, teamwork.
• Exposure to working in a high performing sales environment
• Strong Interpersonal skills
• Experience of managing complex deliverables
• Sales skills
• Excellent at managing, setting, and meeting deadlines.
• Managing internal and external customers
• Organised and efficient
• A good eye for detail
• Excellent professional written communication skills
• Enthusiastic and willing to learn.
• Team player with a flexible attitude
• Ability to take initiative.
• Numerate and good literacy skills
• Confident telephone manner
  
  

Job Benefits

• 25 days' holiday a year with the opportunity to buy up to five additional days each year
• Competitive Company pension scheme
• Staff bonus scheme
• Ongoing training and development
• Private medical insurance for all employees, (enhanced membership can be purchased for other family members)
• Life assurance
• Income protection scheme
• Dental insurance for all employees
• Employee assistance programme
• Loyalty awards
• Employee wellbeing events and Mental Health First Aiders
• Employee My Benefits portal offering extensive retail discounts
• Opportunity to volunteer for charity work