Client Advisor

Saint Laurent is looking for dedicated, service-focused individuals to join their team as Client Advisors at Heathrow Airport.

As a Client Advisor, you will actively contribute to store sales and the achievement of key performance indicators. You will provide a unique, memorable, sophisticated, and lasting experience to both external and internal clients. Additionally, you will support the management team and colleagues while consistently upholding the Maison's values, image, and standards.

MISSIONS & RESPONSIBILITIES:

• Provide an outstanding client and after-sale service to all visitors and clients
• Show passion in connecting and reconnecting with clients, putting them at the centre, identifying their needs and anticipating their future requests
• Cultivate a robust client portfolio to secure a proactive and growing business
• Drive performance to exceed individual sales and Key Performance Indicator (KPI) goals by having a business mindset and an entrepreneurial approach
• Know how to create personalised, versatile, and timeless silhouettes for the client and demonstrating your passion for the fashion culture
• Show a transparent and genuine attitude with the client and create a unique connection with them
• Communicate in a professional and authentic way, with clients and colleagues
• Effectively use all the available tools to optimise business opportunities
• Proactively support the front and back-of-house teams, their achievements and ultimately the overall team spirit
• Adhere to all company policies and operational procedures and follow them