Client Care Administrator

As a Client Care Administrator you will be a key part of our Simply Conveyancing Customer Sales team. You will be dealing with a variety of administration tasks along with dealing with both inbound and outbound calls. Our team are committed to ensuring that our clients have a smooth and supported journey throughout. You will play a vital role in our clients onboarding and sales process.

This role also attracts a bonus based on team deliverables.

What do we need you to be:

• Passionate about providing amazing customer service
• Proud of the work and service you deliver
• A team player
• Hard working and take pride in all you do
• Enthusiastic and hardworking
  
  

What you will be doing in the role:

• Managing the centralised sales team inbox, dealing with a variety of queries. Ensuring that emails are dealt within agreed service levels by responding to queries or redirecting to the query to the correct team/individual.
• Loading of leads from our partnered agents and other information sources into the business systems correctly and within agreed service levels
• Liaising with our partnered agents via email and phone in relation to their leads and clients, providing them updates and assisting with any queries.
• Handling a variety of inbound and outbound calls into the sales team in a timely and professional manner whilst maintaining a high level of customer service.
• Making outbound calls to chase and assisting clients with their initial documentation and taking initial payment from our clients at initial stage of their transaction.
• Making outbound calls contacting estate agents for sales memorandums.
• Working closely with our sales executives to ensure our clients journey from initial contact is streamline and of high-quality customer service.
• Working as a team to meet company and individual daily targets.
• Setting up and updating our systems for new partnered agents and their team.
• Producing and assisting with report making.
• You will develop a strong understanding of our sales team, our USP’s and business to assist you within your role.
• And also learn excellent objection handling skills to assist with client queries
  
  

What you will need to have:

• Customer service experience
• English GCSE or equivalent
• Experience in working to and exceeding targets.
• Knowledge of Microsoft programs – Word/Excel/PowerPoint.
• Experience in multi-tasking by completing various tasks in a fast-paced environment.
• Excellent telephone manner with the ability to build relationships.
• Excellent written and verbal communication skills
• A 'can do’ attitude and be a great team player.
  
  

Working Hours:

• Monday to Friday: 9:00 AM to 5:30 PM (with 1-hour break).
• One day per week amended hours: 10.30 AM to 7:00 PM.
• One Saturday per month: 9:00 AM to 3:00 PM (paid as additional hours).
  
  

Benefits:

• 25 days annual leave (plus the ability to purchase more!) and Bank Holidays
• Commission scheme
• Career progression
• Fantastic training and development
• Company pension
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking
  
  

Work Location: Daventry office - NN11 8YL

So who are Simply Conveyancing?

Simply Conveyancing Property Lawyers (“Simply”) is one of the UK’s leading providers of residential conveyancing services to home movers. Through embracing technology to build its bespoke eConvey platform and combining this with best-in-class customer service, Simply has become one of the fastest growing conveyancing businesses in the UK.

The large majority of our conveyancing instructions are referred by estate agents who trust us to deliver a first-class service to their customers..

Our reputation for excellent customer service is underpinned by leading ratings on review sites. We seek regular feedback from our estate agency partners and have scored an average of 97% over the last 12 months.

The business employs some c. 300 staff from its headquarters in Daventry and satellite offices in Leeds and Cardiff.

Our future growth will be driven by:

• Our ability to further enhance the experience it offers home movers;
• Continued development of the way that we work seamlessly with estate agencies; and
• Improving internal processes to deliver increased operational efficiency.
  
  

We are a team of hardworking industry experts that take pride in delivering an outstanding level of service to our customers. The successful candidate for this role will have proven experience working with estate agents and a background in conveyancing. Not only that, we are looking for a candidate that not just delivers their role but brings pride and passion to the delivery of everything they do and wants to join our growing team in delivering best-in-class service to all our customers.

We welcome applications from all suitably qualified candidates regardless of their race, gender, disability, religion/belief, sexual orientation or age.

If you have a disability and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you in the application process, assessments (if required) and interview. Any disability related information you disclose to us for this purpose will not be used to determine your capability for the role, but purely for the purpose of making reasonable adjustments during the recruitment process.

If you require this job advertisement in a different format, additional support with your application, or need to discuss any reasonable adjustments please contact [email protected].