Service Continuity Specialist

IT Service Continuity are looking for an enthusiastic team member with excellent communication and planning skills.

As a Service Continuity Specialist, you’ll be joining an established team within IT Infrastructure and Service Delivery, contributing to one of Nationwide’s operational resilience priorities which provides Nationwide with the capability to prevent, respond to, recover from, and learn from IT service disruptions.

We’re responsible for planning and executing the annual testing schedule to ensure that recovery plans and procedures remain fit for purpose, recovering the Society’s critical business processes in the timescales required.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon, London or Bournemouth offices. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

You will join the well-established and supportive Service Continuity Team, who oversee the planning and execution of Service Continuity testing of Nationwide’s critical IT services.

You’ll work closely with teams across Technology and the Business including our Strategic Partners to understand, deliver and continually improve our delivery of Disaster Recovery (DR) and data recovery. Therefore the ability to form productive relationships and build trust with your stakeholders is crucial.

You will lead the planning, delivery and close out activities of multiple events. This will require you to collaborate with stakeholders to understand, communicate and articulate the impact of the continuity exercise on business and customer facing services and work together to ensure minimal disruption to these services.

To minimise disruption to customers and the business, DR events are often performed outside of normal working hours therefore a commitment to work out of normal business hours is required. For some events, an on-premise attendance will be required (Swindon).

About you

• This role would suit an individual who has previously or is currently working in; IT project management, incident management, change management, IT resilience and continuity.
• We are looking for an individual with effective communication and planning skills, who is comfortable liaising with stakeholders at all levels of the business. The ability to evaluate, prioritise and manage your workload in a fast-moving environment where external factors effect delivery is key.
• Have experience in some or all (or similar) of the following toolsets; Service Now, MS Office Suite, Atlassian Tool set (Jira, Confluence).
• Have experience in managing multiple deliveries of different scales and complexities, evaluating and prioritising workload.
• Have coordinated technical SME’s during events such as production changes, incidents, application installations/upgrades, O/S, S/W upgrades.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Wellhub – Access to a range of free and paid options for health and wellness
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday, pro rata

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

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