Head of Operations

We are seeking an accomplished and strategic leader to oversee the regional operations and drive service excellence within our organisation. This pivotal role requires a focus on delivering contractual commitments, ensuring statutory compliance, and fostering continuous improvement across all service areas.

As Head of Operations you will be responsible for ensuring all contractual elements are consistently met, aligning with both client expectations and Mitie's commercial objectives. You will oversee statutory compliance, maintaining clear documentation and evidence of adherence at all times. Leading, motivating, and managing your team, you will cultivate a culture of safety, quality, and environmental responsibility. Building strong relationships with stakeholders and delivery partners will be essential to optimise service delivery and collaboration. You will oversee financial performance, manage escalations, monitor reactive and preventative maintenance routines, and coordinate scheduling and resource planning to maximise operational efficiency. Additionally, you will ensure health and safety standards are upheld, manage personnel performance, and promote a culture of continuous improvement through regular reviews and quality initiatives.

What We Are Looking For

• Proven senior management experience overseeing mobile workforces in a similar role and enviroment
• Strong commercial awareness with the ability to identify and capitalise on opportunities
• Exceptional organisational skills combined with excellent communication abilities
• Proven leadership skills, leading by example and inspiring teams
• Enthusiastic and dedicated team player committed to operational excellence
• Meticulous attention to detail with strong time management skills

If you are ready to lead a dynamic team and drive impactful results, we invite you to apply.

Join us and contribute to a forward-thinking organisation committed to excellence and continuous improvement. Apply today!