Partner Services Lead

About us

We’re Xelix, an AI-powered Control Centre for Accounts Payable teams. We work with some of the largest global companies to automate and enhance their financial control processes. At the heart of our product, we leverage machine learning techniques developed by our AI Engineering team to provide a more sophisticated offering than existing solutions.

Things are going really well for us - we raised our Series A funding round from top investors, we’ve grown our team to almost 100, and we’ve won industry awards for our products.

About the role

The Partner Services Lead leads the enablement of Xelix partners, and supports them through the implementation of Xelix by serving as the main POC and technical expert.

This is an exciting role working within two functions within Xelix’s Professional Services team: Implementations and Partner Implementations. The key focus of this role will be defined below, but in the unlikely instance of the partner project pipeline not keeping the individual fully utilised, there will be an expectation for them to assist with direct customer implementations. The enablement and on-boarding for this role will follow the route of all Professional Services team members to equip them technically.

The role is critical in ensuring that any partners of Xelix are launched correctly on the platform and can use the platform as designed. The ability to manage internal and external stakeholders, proactively mitigate risk and translate technical information for non-technical personnel are key success factors.

The successful candidate would have experience in working with Enterprise customers leading software implementations. They must demonstrate excellent technical acumen, organisational and communications skills and a drive to ensure the client experience matches our culture and helps build enduring relationships with our customers.

What you'll be doing

• Partner Relationship, Communication & Stakeholder Management
  • Serve as the primary point of contact for partners throughout the services sales and implementation cycles, ensuring alignment on objectives and deliverables.
  • Communicate effectively with both business and technical partner personas, tailoring messaging to various stakeholder needs.
  • Proactively manage relationships with internal and external stakeholders, ensuring seamless collaboration across Business Development, Implementation, Sales, and Product teams.

• Project Management & Partner Enablement
  • Oversee and manage multiple partner implementation projects simultaneously, ensuring timely execution and successful activation.
  • Develop structured project plans, timelines, and deliverables for partner onboarding, enablement, and training initiatives.
  • Lead a train-the-trainer programme to mentor and certify partner instructors, ensuring consistent knowledge transfer.

• Partner Implementation & Success
  • Ensure the seamless execution of partner solutions, managing expectations, resources, and timelines effectively.
  • Centralise partnership management by coordinating efforts across multiple stakeholders, ensuring clarity in roles and responsibilities.

• Training Evaluation, Continuous Learning & Communication
  • Develop and execute a continuous learning framework, ensuring partners remain engaged, knowledgeable, and aligned with evolving company objectives.

What you’ll bring

Experience & Background

• Strong experience in partner enablement, program management, project management, customer success, or technical training within a SaaS or technology-driven environment.
• Proven track record of managing multiple projects simultaneously, ensuring seamless onboarding, enablement, and delivery.
• Experience in stakeholder management, working cross-functionally with Sales, Business Development, Implementation, Product, and Customer Success teams.
• Strong background in training and enablement, with expertise in developing and delivering structured learning programs (live, virtual, and self-paced).
• Familiarity with partner ecosystems, indirect sales models, and how partnerships drive revenue growth.

Tools & Technology

• Proficiency in CRM systems (e.g., Salesforce, HubSpot) for managing partner interactions.
• Experience with LMS (Learning Management Systems) and enablement tools (e.g., Highspot, Seismic, Lessonly, WorkRamp).
• Familiarity with project management tools such as FinancialForce, RocketLane or Asana
• Knowledge of data analytics tools (e.g., Excel, Looker, Tableau) to track training effectiveness and partner performance.

What we offer in return

Competitive salary

️ 27 days of annual leave (including 3 days Christmas closing), with the option to roll over 3 days

Hybrid working with two days a week from our dog-friendly Hoxton office and on-site gym

Comprehensive private medical & dental cover with Vitality

Enhanced parental leave pay

Learning & development culture – £500 personal annual budget

We’re carbon-neutral and are working towards ambitious carbon reduction goals

Lots of team socials & activities

️ Annual team retreat

Want to learn more?

• About us
• Xelix blog
• Xelix news
• Xelix glassdoor

We believe that people from diverse backgrounds, with different identities and experiences make our company and product better. No matter your background, we'd love to hear from you! And if you have a disability, please let us know if there's any way we can make the interview process better for you - we're happy to accommodate!

If you're a recruiting agency - we have an existing list of agencies we work with and we are not currently planning on expanding the list. Neither the Talent team nor hiring managers or the Support team will respond to cold outreach.

This is a full-time position, with standard working hours from 9:00 AM to 6:00 PM, Monday through Friday.