Client Services Executive

Why Ryan?

• Competitive Compensation and Benefits
• Home Office Stipend
• Business Connectivity Reimbursement (Phone/Internet)
• Gym Membership or Equipment Reimbursement
• LinkedIn Learning Subscription
• Flexible Work Environment
• Tuition Reimbursement After One Year of Service
• Accelerated Career Path
• Award-Winning Culture & Community Outreach

Are you ready to elevate your career with a dynamic and supportive team? Ryan has an exciting opportunity for a Client Services Executive to join our thriving Client Success team in Manchester. In this role, you'll play a pivotal part in assisting our clients with their commercial property portfolios, helping them maximize potential savings and achieve success

• Full Training Provided: No previous experience within the property tax industry is required—you’ll receive comprehensive industry training to set you up for success.
• Innovative Environment: Be part of a forward-thinking company that values your input and creativity.
• Career Growth: Partner with experienced managers and team leaders to develop a personalized career and personal development plan.
• Supportive Team: Work within a shared service environment where collaboration and mutual support are key.
• Flexible Work Model: Enjoy the best of both worlds with our hybrid working policy—3 days in the office and 2 days working from home each week.
• Generous Holiday Policy: Benefit from our Take What You Need unlimited holiday allowance, designed to give you the flexibility to rest, recharge, and maintain a healthy work-life balance.

Duties and Responsibilities:

• Client Engagement: Proactively gather essential information and documentation from small to medium-sized business clients to enable Ryan to maximize their clients’ savings opportunities
• Expectation Management: Clearly communicate processes and timescales to clients, ensuring transparency and understanding
• Relationship Building: Deliver exceptional service to build and maintain strong client relationships
• Data Accuracy: Keep client records up to date and accurate, reflecting any changes correctly
• Opportunity Identification: Seek renewal and referral opportunities for other Ryan services to ensure all client savings avenues are explored

Education and Experience:

• Positive Attitude: You are engaging, assertive, and bring a positive energy to your role
• Customer Focused: You have at least 12 months of experience in a telephone-based role, working towards targets with a focus on sales, upselling, or cross-selling
• Relationship Building: Your ability to engage in conversation and earn trust is second to none
• Goal-Oriented: You are motivated by delivering outstanding service and achieving targets
• Excellent Communicator: You have an exceptional telephone manner and can compose professional emails and reports

Computer Skills:

• Tech Savvy: Comfortable with MS Office and quick to learn new tools

Salary: £25,750 per year base salary plus an uncapped commission structure.