Care Navigator/Administrator

Greet patients and visitors to the Practice. Book in patients and visitors in line with Practice appointments and visitors procedures. Respond and/or redirect all patient and visitor requests accordingly and ensure unresolved and urgent matters are passed onto incoming colleagues at end of shift. Opening incoming mail and distribute .

Booking, amending, and cancelling patient appointments. Recording patient information onto the clinical system. Answering incoming telephone calls, ensuring calls are documented and redirected accordingly. Care Navigate all patients, including referring patients to outside providers.

Must be flexible to provide holiday and sickness cover on a regular basis. Maintenance of both computerised and manual filing systems (scanning, filing etc.). Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures. Administration Duties Registrations, New Patient Questionnaires and Deductions must be kept up to date.

Any other additional administration duties as required. This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested from time-to-time.