Business Support Officer - Resourcing (18.50 hrs) Fixed Term Until 14/06/2026

About us

The Business Support Team within Children’s Social Care have an exciting new opportunity for an experienced finance/business support assistant. We are offering a fixed term (12 months), 18.5 Hour, part time Business Support Officer role with an opportunity to assist our Family Network Team to deliver a first-class service to the professionals, children, young people and families we support daily.

The role

What will you be doing?

Providing a professional, high-quality business support service within the Business Support team. This will include support for of a range of different processes and following a variety of procedures but in particular, the role will provide specific resourcing support to our Family Time Team. We need you to provide an excellent support service to all the professionals, carers and families involved in Family Time visits. Family Time is a really important time for our Children in Care, it's where they get to meet up with birth parents, grandparents and/or siblings. It's a time that is very precious to all involved and so it needs to be managed sensitively and professionally. Sometimes emergencies happen and meetings may need to be changed, moved or cancelled if all else fails. Your role will be to help our Family Network Managers, book rooms, arrange rotas, find cover for colleagues on leave, contact Foster Carers to arrange family time or perhaps to call parents to re-arrange a session.

There may also be work supporting the team to arrange other meetings, access petty cash, make expense claims amongst other things. You will work as a key part of the team, using initiative and problem-solving to support the service to achieve its objectives. You will be part of a small team of similar post-holders but also part of a wider team with other duties that you may have opportunity to be involved in, should you wish to grow and develop your knowledge and skills. Please see the job description for more detail on the role and the person specification to see if your skills and experience match what the role requires.

Mon: 4 Hours - 8:30am - 12:30pm

Tue: 3.5 Hours - 8:30am - 12:00pm

Weds: 3.5 Hours - 8:30am - 12:00pm

Thu: 3.5 Hours - 8:30am - 12:00pm

Fri: 4 Hours - 8:30am - 12:30pm

Total = 18.5 Hours per week

These shifts are set, Please be confident you can work this pattern of days before applying as no alternatives can be offered on this occasion due to business need.What's needed?

Who are we looking for?

We are looking for someone with the following experience and qualities:

• Good IT skills with experience in a range of software

• Experience of data-inputting

• Experience of scheduling

• Experience of call-handling

• Excellent team-working skills

• Ability to multi-task and prioritise and organise workload despite interruptions

• Excellent communication skills with a confidence to communicate with colleagues and partners at all levels

• Ability to work on own initiative and as part of a team

• Good decision-making skills

• Flexible and able to work under pressure
• Committed to improving outcomes for children & families

Benefits

As well as a competitive salary, working for us means you get:

• 26 days annual holiday - raising to 31 after 5 years of service (pro-rata)
• Access to our attractive and competitive benefits package
• Access to our Health & Wellbeing Programme
• Flexible working

Key Dates & Further Information

If you have any further questions or for an informal chat, then please contact (via email in the first instance) - Tania Young: [email protected]

The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.

Warrington Borough Council is a Disability Confident employer