ServiceNow Implementation Specialist

Job Purpose:

TESTQ Technologies is an IT services and solutions company whose offerings span over a variety of industry sectors with strong technical, domain, and process expertise helping clients grow their businesses and decrease operational costs on a continuous basis in an ever-changing business environment.

This opportunity is for a futuristic role. While we are not actively hiring for this position at the moment, we are seeking to build a pipeline of talented individuals for future opportunities. This opportunity is in the solution design and development arena for ServiceNow Implementation Specialist who will play a major role with the technical design and development of the company’s technical offerings.

Job Description (Main Duties and Responsibilities):

• Implement, configure, and customize ServiceNow ITSM, CMDB, Service Catalog, and Service Portal to align with business needs.
• Design, develop, and automate workflows using ServiceNow Workflow and Flow Designer to optimize business processes.
• Manage ServiceNow Integration Hub for seamless data exchange between ServiceNow and third-party applications.
• Configure and maintain ServiceNow MID Server to enable secure integrations and automation.
• Develop and maintain ServiceNow Reporting and Dashboards to provide real-time insights and analytics.
• Utilize Performance Analytics to monitor system performance and improve operational efficiency.
• Implement and support ServiceNow Project Portfolio Management (PPM) and Application Portfolio Management (APM) for strategic decision-making.
• Manage ServiceNow Data Import and Transform Maps to ensure accurate data migration and integration.
• Conduct Automated Test Framework (ATF) testing to validate system changes before deployment.
• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
• Work closely with stakeholders to provide best practices and recommendations for optimizing ServiceNow functionalities.
• Maintain project documentation using Confluence and track implementation progress using JIRA.
• Utilize SQL for database management, data analysis, and reporting needs.

Key Skills, Qualifications and Experience Needed [The candidate must demonstrate these in all stages of assessment]:

• Extensive experience in ServiceNow ITSM, CMDB, Service Catalog, and Workflow and Flow Designer.
• Strong knowledge of ServiceNow Integration Hub, MID Server, and Data Import & Transform Maps for integrations.
• Experience in designing ServiceNow Reporting and Dashboards with Performance Analytics.
• Hands-on experience with ServiceNow PPM and APM for project and application management.
• Familiarity with Automated Test Framework (ATF) for testing ServiceNow implementations.
• Proficiency in JIRA (Project Management) and Confluence (Documentation).
• Strong understanding of SQL for database queries and data management.
• Excellent problem-solving and analytical skills with attention to detail.
• Ability to work independently and collaborate with cross-functional teams.
• Strong communication and stakeholder management skills.