Client Operations Specialist

Are you an organised, problem-solving dynamo? If you love keeping things running like clockwork, tackling challenges with a smile, and supporting both clients and teams, we want YOU on board!

Positive. is seeking a new Client Operations Specialist, on a full-time basis, who is a detail-oriented and proactive professional. Reporting to the Business and Client Operations Manager, you will ensure the smooth and efficient day-to-day running of Positive. for our clients and employees. You will be a trusted point of contact for clients and colleagues alike.

What you'll be doing:

You will be integral to our small, yet impactful team, with responsibility for setting up all logistical elements of workshops and client events, supporting the maintenance of project management software/trackers, assisting with client management across calls and emails, leading on scheduling meetings both internal and external for the team (think team lunches and Christmas parties!), maintaining team and delivery calendars, assisting with HR processes, and being a point of contact for any tech issues with virtual meetings, to name but a few!

About you:

Above all, you will be an excellent communicator, be logical, organised, and bring an optimistic and solution-focused approach to your work. With 3-5 years of relevant client operations, office management, or business operations experience, you will be proficient in Microsoft Office Suite, have experience in Monday project management software, and be curious about AI to increase efficiency.

What we offer:

• Days: Full Time, Flexible Hybrid hours (Tuesday and Thursday are core office days)
• Salary: £30-35K
• Start: ASAP
• Benefits: Pension, 25 days holiday plus bank holidays, hybrid working, modern, central London office

Positive. are experts in psychology and behavioural science. By combining neuroscience with proven psychological principles, we deliver the tools and strategies organisations need to thrive in a fast-changing world. Our mission is to equip organisations with the strategies and skills to adapt, grow, and sustain high performance.

How to Apply:

Please submit your CV, a cover letter (max 1 page) covering why you are applying, how you meet the selection criteria, what you will bring to Positive, your salary expectations and when you are available to start. For more details do check out the full job description.

Do apply asap - applications will be reviewed on a regular basis and interviews arranged to suit. We have the role covered temporarily but are keen to onboard you asap!