IT Change Management

Division: Data, Technology and Innovation

Department: Change Management

Salary: National (Edinburgh and Leeds) ranging from £39,100 to £45,633 and London £41,600 to £48,533 per annum (salary offered will be based on skills and experience)

About the FCA: The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive.

The Team

The Change Management team within the Service Management function is dedicated to maintaining and protecting the Live Service, focusing on analysing risks and impacts of IT Changes for service continuity.

What Will You Be Doing?

• Partnering with a team dedicated to IT change management
• Facilitating the change management process with appropriate rigor and risk mitigation
• Supporting problem groups and suppliers with change management processes
• Managing the timely processing of incoming change records requests
• Administering SSL certificates to ensure no back-end certificates expire
• Producing required monthly management information and contributing to continuous improvement

What Will You Get From the Role?

• Opportunity to learn about IT change management and apply analytical skills
• Deep understanding of ITIL service management processes
• Development of relationships with key stakeholders
• Enhancement of networking and communication skills
• Utilization of analytical and pragmatic problem-solving skills
• Building confidence within the organization and with third-party suppliers

Which Skills Are Required?

Minimum

• Demonstrated expertise in ITIL-based service management processes
• Practical experience managing change, configuration, incident, and problem management activities
• Proficiency in ServiceNow for IT service management

Essential

• Proven ability to influence and develop relationships with key stakeholders
• Excellent networking and communication skills
• Strong analytical skills for informed assessment choices
• Pragmatic problem-solving abilities
• Expertise in a service-oriented approach
• Demonstrated ability to build confidence on behalf of the Technology team
• Experience in representing Technology effectively

Our Values & Diversity

We are committed to cultivating a culture that respects individual strengths and experiences, driving better decisions and innovation.

Benefits of Working at the FCA

• 25 days holiday per year plus bank holidays
• Hybrid working model
• Private healthcare with Bupa
• Non-contributory Pension
• Life assurance
• Income protection

Application Support

We ensure our application process is accessible, offering adjustments for applicants with disabilities or conditions.

Useful Information and Timeline

• This role is graded as Corporate Associate
• Advert Closing Date: 2nd May
• CV Review/Shortlist: W/C 5th May
• Competency Based Interview: W/C 12th May

Applications must be submitted through our online portal; email applications are not accepted.