ServiceNow Process Consultant

Location: India

Job Purpose:

TESTQ Technologies is an IT services and solutions company whose offerings span over a variety of industry sectors with strong technical, domain, and process expertise helping clients grow their businesses and decrease operational costs on a continuous basis in an ever-changing business environment. This opportunity is for a futuristic role. While we are not actively hiring for this position at the moment, we are seeking to build a pipeline of talented individuals for future opportunities. This opportunity is in the solution design and development arena for ServiceNow Process Consultant who will play a major role with the technical design and development of company’s technical offerings.

Job Description (Main Duties and Responsibilities):

• Analyze and evaluate current processes, identify gaps, and design process improvements using ServiceNow.
• Lead and participate in the end-to-end implementation of ServiceNow solutions, including incident, problem, change management, and other ITIL processes.
• Collaborate with business stakeholders to define, document, and configure business processes, ensuring alignment with best practices and organizational goals.
• Provide subject matter expertise to clients regarding ServiceNow functionalities, process automation, and process reengineering.
• Act as a liaison between business and technical teams to ensure clear communication and effective solution delivery.
• Conduct workshops, training, and presentations for business users to ensure successful adoption of ServiceNow solutions.
• Monitor the performance of implemented solutions and provide continuous improvement recommendations.
• Support ServiceNow platform upgrades and perform testing to ensure seamless transitions.
• Stay updated on ServiceNow new features and best practices, continuously improving process methodologies.

Key Skills, Qualifications and Experience Needed [The candidate must demonstrate these in all stages of assessment]:

• Proven experience in ServiceNow implementation, configuration, and administration, particularly in ITIL processes.
• Strong understanding of IT Service Management (ITSM) principles and frameworks.
• Experience with ServiceNow modules such as Incident Management, Problem Management, Change Management, Service Catalog, and Knowledge Management.
• Expertise in ServiceNow Process Modeling and Automation capabilities.
• Solid experience in designing and implementing workflows and integrations.
• Ability to engage with both technical and non-technical stakeholders effectively.
• Strong problem-solving skills and attention to detail.
• Excellent verbal and written communication skills.
• ServiceNow certifications such as Certified Implementation Specialist (CIS) or Certified System Administrator (CSA) are preferred.
• Experience with other ServiceNow modules such as HRSD, SecOps, or Customer Service Management (CSM).
• Familiarity with Agile and Scrum methodologies.
• Knowledge of JavaScript, HTML, and CSS to support custom configurations.
• Ability to work in fast-paced environments and handle multiple projects simultaneously.