Field Planning Specialist

We currently have a great opportunity for an ambitious career-minded individual to join our London Waste Networks Division as a Field Planning Specialist.

In this role, you will be responsible for developing and planning the ‘customer journey’ from the time an issue has been identified through to resolution. This includes establishing and maintaining strong relationships with the Field teams and adopting a highly collaborative approach to resolving problem jobs, as well as dealing with pollution and flooding.

This position will specifically focus on effective field planning and enabling the various stages to completion of incoming new customer cases. You will develop plans and work closely with our contractors to ensure that the right equipment, people, and resources are in place to provide excellent customer service in a timely manner.

Base Location: Hybrid - Crossness (STW) - SE2 9AQ.
Working Pattern: 36 Hours per week, Monday-Friday.

What you’ll be doing as the Field Planning Specialist

• Delivering operational and customer performance through excellent liaison with our customers and key stakeholders, such as the Local Authorities.
• Engaging with contractors, customers, councils, and wider stakeholders to ensure timely delivery of work with minimal disruption.
• Championing change through a passion for continuous improvement, promoting best practice ways of working and sharing local knowledge.
• Ensuring our policies are adhered to by following stringent H&S standards, compliance with Regulatory requirements, and delivering great customer service and regular health & safety inspections.

Due to the nature of this role, there will be an opportunity to occasionally work from home.

What should you bring to the role?

• Excellent leadership experience in a performance-driven environment.
• Strategic thinking with effective commercial acumen.
• An uncompromising approach to Health, Safety, and Wellbeing.
• Promoting customer service as the number one priority.
• Strong communication skills and resilience in a challenging environment.
• Ability to deliver against stretching operational targets.
• A full UK driving licence.

What’s in it for you?

• Competitive salary up to £40,000 per annum depending on experience.
• Car allowance.
• Annual Leave: 26 days holiday per year, increasing to 30 with length of service (plus bank holidays).
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – Open to all once a year.
• Wider benefits scheme including our benefits hub, packed with offers and information to save you money and support your wellbeing.

Who are we?

We’re the UK’s largest water and wastewater company, serving over 16 million customers daily. We aim to build a better future, helping our customers, communities, people, and the planet thrive.

Working at Thames Water

Thames Water is a unique, rewarding, and diverse workplace where you can make a difference every day. We offer fast-tracked career opportunities, flexible working arrangements, and excellent benefits.

Our aim is to ensure that Thames Water is a great, diverse, and inclusive place to work. We welcome applications from everyone and offer support throughout the recruitment process to remove any barriers to success.

Disclaimer: Due to the high volume of applications, we may close the advert earlier than the advertised date, so we encourage early applications to avoid disappointment.