Service Support Officer

NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.

The shift pattern for this position is Monday – Friday 8.30 - 4.30

This role is based at WestMARC, Queen Elizabeth University Hospital campus.
The role involves administration support for clinical teams and patient groups within the West Of Scotland, coordination of clinical waiting lists ensuring patients are appointed within the Board’s waiting time standards. Service Support Officers support the delivery of care for patients referred to and contacting WestMARC including triage and coordination of repairs for both Prosthetics and Wheelchair Patients. Service Support Officers support the coordination of multi-disciplinary clinics and domiciliary visits throughout West of Scotland including satellite locations within territorial health boards. Applicants should be educated to higher standard or have equivalent knowledge and experience and have experience in an administration and or contact centre environment. The post holder will display excellent communication skills with the ability to interact at all levels both with members of the public, staff and senior management colleagues.
Informal contact: Janet Aitken or Lynsey Drummond, Admin Managers, 0141 232 7585, [email protected] or [email protected]

Details on how to contact the Recruitment Service can be found within the Candidate Information Packs.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies.

Failure to comply with this requirement may result in your application being withdrawn from the application process.

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