CRM Application Trainer

Responsibilities:

• Develop, document, and maintain CRM best practices, standard operating procedures, and usage guidelines
• Design and develop comprehensive CRM training sessions for sales users (and sales leaders as needed); collaborate with the Instructional Design team as applicable
• Deliver engaging and interactive training sessions through various formats, including virtual live, on-demand videos, and self-paced learning modules
• Establish a CRM onboarding program
• Collaborate with the other members of the CRM team to assess training needs and training effectiveness and refine training accordingly
• Analyze data from the user adoption software to identify trends, areas for improvement, and high-performing practices
• Collaborate with stakeholders to create targeted interventions or communications to address adoption challenges
• Alongside the CRM Application Manager, regularly audit CRM usage and identify areas for improvement in user experience and adherence to best practices

Key Experiences:

• 3+ years of experience in CRM systems (e.g., Salesforce, Microsoft Dynamics)
• Demonstrated experience in user training, instructional design, or curriculum development
• Experience collaborating with cross-functional teams

Characteristics:

• Strong analytical skills and the ability to translate user needs into actionable improvements
• Exceptional communication and presentation skills with the ability to engage diverse audiences
• Proficiency in creating training materials using tools like PowerPoint, video editing software, or e-learning platforms
• Strong organizational skills with a keen ability to manage multiple projects simultaneously
• Technical aptitude to quickly learn and adapt to new CRM functionalities and tools

We want people, regardless of skin color, age, disability, sexual orientation, and gender identity, to feel at home, not just at Xylem, but everywhere in the world. For us, diversity, equality, and inclusion mean more than just a policy or a set of methods. Diversity, equality, and inclusion are fundamental parts of our corporate culture and a key to long-term growth.

If you have any questions regarding this position, please contact Recruiter Leila Sayyad, [email protected].

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities.