End User Services Specialist

Role description

End User Services Specialist

Location: London, with potential onsite or shift/on-call support as required

Travel may be involved depending on business needs

We’re seeking a proactive and technically skilled End User Services Specialist to join our IT team in London. In this hands-on role, you'll provide high-quality support to employees, manage end-user devices, resolve IT issues, and drive continuous improvement across our technology services.

The Role:

• Provide Level 1 & 2 support for desktops, laptops, mobile devices, and peripherals.
• Manage the full hardware lifecycle – from procurement to secure disposal.
• Support incidents, service requests, and critical IT issues, ensuring timely resolution.
• Install and troubleshoot software (Microsoft 365, security tools, remote access, etc.).
• Maintain asset inventory and ensure compliance with standards.
• Deliver on-site and walk-in support through Tech Bars and floor walks.
• Support collaboration tools and meeting room tech (Zoom, Teams, Webex).
• Identify automation opportunities and contribute to service improvements.
• Maintain documentation, knowledge articles, and operational reports.
• Handle IT onboarding/offboarding and user access provisioning.
• Promote IT best practices and digital adoption among employees.

What You’ll Bring:

• Minimum of 3–5 years' experience in End User Support, IT Helpdesk, or similar roles.
• Strong knowledge of Windows 10/11, macOS, Microsoft 365, AD, Intune/SCCM.
• Familiarity with ServiceNow or similar ITSM tools.
• Working understanding of ITIL processes.
• Excellent customer service, troubleshooting, and communication skills.
• Experience supporting A/V tech and collaboration platforms.

Preferred Certifications:

• ITIL Foundation
• Microsoft Certified: Modern Desktop Administrator Associate
• CompTIA A+ / Network+
• Scripting or automation skills (PowerShell, Python) are a plus

Hurry & apply for a more detailed conversation!

Skills

IT Support, ServiceNow, End User Support

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.