Crisis Support Volunteer

Generally facilitating the service to run smoothly. Helping with the day-to-day service as required e.g. setting up tables and chairs at the beginning of the evening, making and providing refreshments, and packing away after the session. Welcoming attendees to the service, ensuring they are comfortable. Providing emotional support and encouragement to the people using the service.

Promoting recovery and wellbeing for individuals by actively listening to attendees who may require someone to talk to. Encouraging attendees to access other groups/activities within the local community and signposting to other relevant services including Derbyshire Mind local partner groups. Reporting any safeguarding concerns immediately to the Shift Lead. Ensuring confidentiality and professional boundaries within the service.

Attending team training sessions and meetings as required. Supporting the team with ad hoc tasks as and when required.