Travel Passenger Officer

About the Role

The Children and Young Peoples’ Travel Service (CYPTS) provides transportation for 6,000 children and young people who would otherwise be unable to attend education.

As a Travel Passenger Officer, you will be responsible for the allocation and coordination of Passenger Assistants. You will supervise and deploy an agile workforce of over 400 Passenger Assistants. Working closely with parents, schools, and transport operators, you will ensure a first-class service for children and families.

You'll need a good understanding of the challenges faced by children and young people with special educational needs and their families. Utilizing your skills in information gathering and communication, you will place children and families at the heart of your work.

The role offers hybrid working with travel across Birmingham. You will need to travel to school sites, transport operator sites, and on school routes when necessary.

Application Process

Please upload an up-to-date CV and Personal Statement via the attachments part of your application. The Personal Statement should outline how you meet the essential criteria for the role through your personal qualities, skills, and experience, and include your motivation for applying. It should be no more than 1500 words. Applications without a CV and Personal Statement will not be considered.

Additional Information

Birmingham City Council is an accredited Disability Confident Leader employer, committed to employing, retaining, and developing all of our people. We aim to make your recruitment journey positive and equitable. Please let us know if you need any reasonable adjustments, additional support, or accessibility needs.

For informal inquiries, contact Sarah Norman at [email protected].

We welcome applications from people with caring responsibilities and can consider flexible working options.

A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements before any employment offer is confirmed.

Note: We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes, vacancies may close earlier than the stated deadline. We encourage timely applications to ensure consideration.