General Utility Worker II

Job Description

The General Utility Worker II serves a variety of essential back of the house and front of house Food & Beverage (F&B) roles. The role involves maintaining a safe sanitary work environment and gaining extensive knowledge of proper use and cleaning techniques for kitchen equipment.

Job Responsibilities

• To attend appropriate training sessions as and when required.
• To have a full knowledge of all areas of work to be covered in the course of duty.
• To ensure that the required standards are achieved at all times.
• To always attempt to improve on existing standards of work.
• To ensure all areas are left in a clean & presentable state.
• All equipment turned off at the end of shift.
• To be polite, friendly and helpful at all times.
• Deal with individual customer requests.
• Listen to customer remarks politely and make sure follow up action is taken.
• To make the most of sales opportunities by encouraging the customer to buy something new or have extra portions.
• To make sure the counter top displays are clean and attractive.
• To take an active part in any unit sales promotions and make your own suggestions to help increase sales.
• To give any information that might lead to new business to the sales department.
• To be prepared to help out doing other things in the unit when necessary. Banqueting / housekeeping / porteing.
• To see where you need to change your own activities to meet different circumstances.
• To look out for and tell the Manager when you see ways to improve work activities or reduce costs.
• To be friendly, pleasant, and polite to your work colleagues.
• Be prepared to help out the rest of the team in a willing and positive manner.
• To tell your colleagues what is going on in the unit and be prepared to go to company briefing and training sessions.

Skills

• A keen interest in food and service.
• Excellent customer service skills.
• Flexibility and ability to work on own initiative.
• A good knowledge of Food Hygiene including HACCP.
• Good understanding of English.
• Dedication and self-motivation.
• Good timekeeping.
• Ability to work on own initiative or as part of a team.
• To be able to contribute to maintaining high standards of personal hygiene.
• Courteous manner.

Qualifications & Experience

• 1 years’ experience in a similar environment.
• Customer service experience.
• Food hygiene experience.
• Previous experience of porterage, catering, cleaning, or housekeeping.