Field Service Engineer
Edwards Vacuum
Date: 6 days ago
Contract type: Full time
Remote
The Role
As a Field Service Engineer, you are the face to our customers. You will help to manage our growth in our service business in the UK focusing on Central UK by delivering excellent work, strong customer commitment and engagement. You will ensure that the customer’s expectations are met every time. You consult the customers and provide timely service support for technical problems, monitoring, testing and demonstrations either on site or remotely through high tech tools. This has a positive effect in minimizing downtime, reducing costs, or promoting our product capabilities in the case of a test or demo.
Main Duties Will Include
We know that passionate people provide the best service, hence attitude is the key criteria for us. You describe yourself as a proactive, engaged, driven person, eager to be the face to the customer and represent Edwards and Atlas Copco Vacuum.
Skills And Experience Will Include
At Edwards, part of Atlas Copco Group, we believe in challenging the status quo, always looking for ways to improve things. Our cutting-edge technology and great ideas allow us to innovate for the future and service is one of the strategic growth pillars for the Group. We offer a wide range of career opportunities within the Atlas Copco Group, out of which 5 are from specific service divisions.
We believe it is passionate people who make things happen. We want to be a workplace for everyone. At Atlas Copco we know that diversity and inclusion are critical to our long-term success. We know that diversity and inclusion help us to understand our customers’ needs and strengthen employee motivation, productivity, innovation and results. We will continue to invest in our people, celebrating diversity, encouraging individual growth, and making sure Edwards is a place where everybody is proud to work. We trust in a fair and attractive compensation package and benefits package.
As a field service engineer you are seen as a brand ambassador and our face to our customers. We invest in your development and give you many training and learning opportunities. With us, you lead your own career path and you are empowered to act. We give highest flexibility when it comes to working conditions. We give you freedom with accountability and a variety of tasks you are independently working on. We ensure that you feel part of a team and provide good network opportunities. By travelling around you will see new places and meet a lot of new people. Edwards is a global company with customers all around the world.
Hiring manager: Gareth Thomas
About Edwards
Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications.
Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia and North America.
As a Field Service Engineer, you are the face to our customers. You will help to manage our growth in our service business in the UK focusing on Central UK by delivering excellent work, strong customer commitment and engagement. You will ensure that the customer’s expectations are met every time. You consult the customers and provide timely service support for technical problems, monitoring, testing and demonstrations either on site or remotely through high tech tools. This has a positive effect in minimizing downtime, reducing costs, or promoting our product capabilities in the case of a test or demo.
Main Duties Will Include
- Being responsible for troubleshooting, repairing, and installing parts and equipment at customer site and remotely.
- To carry out high-level commissioning jobs at customers sites and an understanding of P&ID's.
- Run and manage regular check-ins or health-checks on pumps on site or remotely through Industry 4.0 monitoring tools with a resolution of any alerts.
- Conduct regular maintenance works on pumps at site.
- Issue accurate and detailed service reports to customers, and internal stakeholders.
- In case needed, support in warranty claims, reports and manage customer complaints.
- Ensure an excellent internal communication and network to share lessons learned with other field service colleagues.
- Providing technical support in the form of troubleshooting either by phone, email, Teams or on site.
- Provide training for distributors and customers on all relevant features and benefits of using our products and consumables.
We know that passionate people provide the best service, hence attitude is the key criteria for us. You describe yourself as a proactive, engaged, driven person, eager to be the face to the customer and represent Edwards and Atlas Copco Vacuum.
Skills And Experience Will Include
- Previous experience working in a field service and/or technical support role
- A passion for working in a scientific/technical environment
- Experience in Vacuum or similar would be an advantage
- Experience in presenting training to internal and external customers
- Excellent communication and customer service skills
- The ability to work independently
- Flexibility to travel on a regular basis including ocassion travel to Europe
- Full valid UK Drivering License
At Edwards, part of Atlas Copco Group, we believe in challenging the status quo, always looking for ways to improve things. Our cutting-edge technology and great ideas allow us to innovate for the future and service is one of the strategic growth pillars for the Group. We offer a wide range of career opportunities within the Atlas Copco Group, out of which 5 are from specific service divisions.
We believe it is passionate people who make things happen. We want to be a workplace for everyone. At Atlas Copco we know that diversity and inclusion are critical to our long-term success. We know that diversity and inclusion help us to understand our customers’ needs and strengthen employee motivation, productivity, innovation and results. We will continue to invest in our people, celebrating diversity, encouraging individual growth, and making sure Edwards is a place where everybody is proud to work. We trust in a fair and attractive compensation package and benefits package.
As a field service engineer you are seen as a brand ambassador and our face to our customers. We invest in your development and give you many training and learning opportunities. With us, you lead your own career path and you are empowered to act. We give highest flexibility when it comes to working conditions. We give you freedom with accountability and a variety of tasks you are independently working on. We ensure that you feel part of a team and provide good network opportunities. By travelling around you will see new places and meet a lot of new people. Edwards is a global company with customers all around the world.
Hiring manager: Gareth Thomas
About Edwards
Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications.
Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia and North America.
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