Service Improvement Officer

We are looking for a number of talented and motivated individuals to join the Service Improvement, Quality and Practice (SIQP) team.

Are you passionate about discovering new ways to make a difference in people's lives? Do you have what it takes to support our cultural mission to create a caring and empowering culture? Are you enthusiastic with the ability to work at pace, engage with stakeholders and operate within a Project Management environment? If so, you could be one of the special people who will be part of shaping the future with us!

If this means something to you and you are ready to grow your career, please get in touch. We would be thrilled to hear from you. In return we offer flexible working conditions, 28 days annual leave entitlement rising to 33 days after five years continual service, hybrid working, an option of joining the Nottinghamshire local government pension fund and a friendly and supportive environment for all.

Examples of Recent SIQP Projects

• CQC Inspection Readiness: This project aims to prepare Nottinghamshire County Council for the new process of inspection by the Care Quality Commission.
• Notts Care Record: This project aims to develop a new Shared Care Record, sharing key data among major data providers in Nottinghamshire, including mental health and community data, GPs, and three hospital trusts.
• The Big Conversation and Local Account: This project involves commissioning and co-ordinating a series of engagement activities and co-producing a public-facing strategy for Adult Social Care.
• Dashboard Development: This project involves developing dashboards for operational teams to provide up-to-date reporting, track key performance indicators (KPIs), and replace manual data entry processes.

Hear from our Team

Hear more about the Service Improvement Officer role from one of our team: “The role of a Service Improvement Officer (SIO) can take on many different shapes as you can be responsible for varying key work-streams within the Adult Social Care department. It’s a great way to quickly learn about the internal (and external) workings of the council. I particularly enjoyed that the nature of the job allows you the opportunity to work on different projects with different colleagues, giving you unique experiences and chances to learn from more experienced colleagues. As a SIO you can be responsible for gathering and collating evidence to ensure continued service improvement, to plan and deliver training, staff workshops and engagement sessions and to take the lead for discrete pieces of work or projects that support the priorities of the Department.”