GP Receptionist

Reception Responsibilities

• Open the office in the morning, ensuring the reception area is ready for each working day.
• Register patients according to surgery protocol, ensuring all forms are completed and information is entered into the computer.
• Answer patient enquiries, refer to a nurse or doctor when appropriate, and handle phone calls promptly.
• Manage appointments on the computer system.

Involvement in Recall System

• Maintain the recall system for patients with chronic conditions, ensuring they are booked for annual reviews.
• Handle paper medical records and assist with filing, scanning, and assigning medical information to computer records.

Preparation of Repeat Prescriptions

• Prepare both paper and EPS prescriptions.
• Assist with staff cover during absences.
• Handle urine/specimen samples and complete various medical forms.

Waiting Room Management

• Keep the waiting room tidy and clear of clutter.
• Communicate with health authorities, hospitals, consultants, and interpreting services as needed.

Compliance and Safety

• Comply with practice policies, fire regulations, and health & safety procedures.
• Maintain confidentiality regarding patients' care and treatment.
• Organize and maintain office stationery for reception activities.

Patient Interaction

• Inform patients if the doctor is running late, apologize for the inconvenience, and reschedule appointments as necessary.
• Collect fees for services and provide receipts.

Building Security

• Secure the building and appliances at the end of the working day.

Management of Appointment System

• Maintain knowledge of the computer system and manage daily and urgent appointments.

Management of Medical Records

• Maintain and repair Lloyd George folders, ensuring they match computer records.
• Handle clinical information flow and maintain alphabetical order.
• Print and photocopy records as required.

Confidentiality of Patient Information

• Maintain patient privacy and dignity, assuring confidentiality.
• Assist patients with appointment inquiries and provide informational materials as needed.