Planning Coordinator

ROLE PURPOSE

The Planning Coordinator is responsible for scheduling and coordinating the supply of everyday consumables and the flow of goods through the fulfilment centre. This includes providing the prioritization of inbound inventory, distributing orders in accordance with business and customer requirements. The Planning Coordinator will also provide support for the Funko UK EMEA business.

WHAT YOU’LL DO:

• Organise workflow into the fulfilment centre to ensure all customers receive full, accurate & on time orders.
• Ensure EDI file creation and submission to 3PL.
• Provide information to the logistics team for pre-booking of shipments.
• Work cross-functionally with the various departments and teams to assure the successful on-time fulfilment of orders.
• Resolve short picks and orders lines below agreed minimum fulfilment quantities by coordinating order cleanse and resolution with Customer Service, Logistics and Sales Managers.
• Proactively reports on upstream blockers to order flow.
• Cross functional collaboration on short picks from the warehouse.

Waving of work

• Ensure orders are fully waved into the warehouse in line with the agreed and aligned schedule in time to support order collections.
• Proactively work with the warehouse to provide visibility on workload.
• Monitor and escalate waves that fail, working with the 3PL to resolve in a timely manner.
• Ensure work for 3PL is submitted through EDI without failure.
• Manage KPI’s on work submission / schedule adherence.
• Measure DC performance to schedule.
• Escalate blockers on waving and work with Operations to resolve.

Scheduling

• Responsible for building and maintaining the production schedule for the warehouse including EDI work submission.
• Maintain short-term production planning / scheduling into the DC.
• Work with Operations to maximise capacity utilisation, escalating where necessary.
• Schedule accuracy and capacity utilisation KPI management.
• Working closely with the Team Leader and Planning Manager for risks and opportunities.
• Responsible for managing orders within the 3PL system (InQontact), including cancellations and changes to orders already waved.
• Working closely with the Team Leader and Sales with regards to expected replenishment orders dropping into the OTM.
• Management of last-minute amendments to orders (e.g., quantity or address changes) or cancellation of orders in the 3PL system.

WHAT YOU’LL BRING:

• Passionate about the customer experience.
• Working knowledge of Microsoft Office 365 packages, Excel and ideally ERP / MRP systems.
• Excellent analytical skills, with experience of producing timely and accurate reports to internal key stakeholders.
• Ability to demonstrate a ‘team player’ ethic as well as being highly organised.
• Attention to detail and the ability to prioritise.
• Ability to work with confidential information and remain discreet at all times.
• Good relationship builder with internal and external stakeholders.
• Driven, works at pace.
• Excellent written and verbal communication.
• Self-directed, detail oriented, organised and possessing the ability to perform in a fast-paced environment balancing multiple task functions and customer service mindset.
• Ability to perform under pressure, analyse and interpret product information, production schedules and other process documentation.