Customer Success Manager

ivee is exclusively for people returning to work after a career break in the UK

Please do not apply if you are outside the UK

Have you taken a career break and looking to return to work? Are you struggling to find flexible jobs that fit around your family life/ caregiving?

At ivee, we’re on a mission to help every person return to meaningful, flexible work after a career break. Our community provides upskilling, mentoring and access to job opportunities with vetted flexible employers, so that you don't have to settle for less.

Press apply to express your interest in ivee and apply for one of our client roles on our platform:

The Role:

Our mission is to make meaningful learning a part of your everyday . The shelf life of our skills is now less than 5 years. So, if you stopped learning today, your skills would soon be irrelevant. Think that’s a big problem? You’d be right.

Enter HowNow. Founded in 2019, our Learning and Skills Platform is disrupting the way people learn and upskill through technology. Whether it's finding a quick answer, learning skills or tapping into shared knowledge, we make it easy for people to learn what they need, when they need it.

Already used by fast-growing scale-ups and global enterprises, such as Trainline, Depop and TomTom, we’re pushing the boundaries of how people learn.

Hi I'm Sam, the Head of CX HowNow and we're looking for an experienced Customer Success Manager to join our awesome team.

There has never been a better time to join HowNow. From raising Series A in 2022, to signing our most exciting contract to date, we are on the precipice of something big, and you can be part of this journey.

We are looking for someone excited by change, who embraces the unknown, and loves to solve challenging L&D business problems our customers face.

Alongside the opportunities to develop and grow your career, we're a fun and friendly bunch.

Day-to-day tasks will include

• You’ll collaborate with your customers (a few examples here) to define and deliver value aligned to their business needs
• You’ll discover amazing stories of success within your customers, shout about them, and champion their successes
• You’ll never stand still in the pursuit of excellence, you’ll look to always build and improve, delivering value constantly, not just once
• You’ll be your customers biggest voice in HowNow, representing their interests across the business to ensure we guarantee their success through everything we do
• You’ll be an L&D and/or Skills expert - acting as an extension to your customers teams, not just a tool
• You’ll manage your customers success through our customer success tools, including Success Plans, Account Maps, and Playbooks

The key things that we will be looking for in applicants

• You have at least 2-3 years of experience as a B2B Customer Success Manager within L&D Tech, and have good knowledge of the L&D ecosystem (at this stage we need LearningTech background)
• You've worked with, and shown the value to your customer of a complex SaaS platform
• You have excellent written, verbal communication and presentation skills at all levels of a business
• You are comfortable operating across multiple stakeholders, with varying demands, across multiple touch-points
• You are able to prioritise what matters most in a fast-paced working environment
• You have a strong sense of empathy for your customers and desire to see them success

What's next?

Once you've applied, we'll get back in touch with you. This is usually within the next 3 working days. Sometimes it can take slightly longer, but we will get back to you as soon as we can, irregardless of what the outcome of your application is.

1. You'll be invited to a 30-minute video call with Pauline, our Head of People.
2. A 30 minute interview with Lulu, our Head of Customer Success
3. A 1hour, task-based interview delivered to Sam, our Head of CX, Lulu, our Head of CS.
4. A 30-45minute meet with our COO and Co-Founder, Kuvera Sivalingam.

Please press apply to access the full job description and apply for this role.