Business Leader
Dignity Funerals Ltd
Date: 1 week ago
City: Plymouth, England
Contract type: Full time
Position: Business Leader
Location: Plymouth, Ken Newcombe Funeral Directors.
Job Type: Full-Time, Permanent
Salary: Starting from £38,950 per annum
Are you a commercially minded and people-focused leader looking to make a real difference? We’re looking for a dynamic and driven Business Leader to oversee the operations and performance of our funeral branches within the Ken Newcombe brand.
As a key figure within our team, you’ll be responsible for delivering outstanding care to families, developing high-performing teams, and driving revenue growth — all while upholding the exceptional standards that define our reputation.
Why This Role Matters
At Dignity, we believe every farewell deserves compassion, professionalism, and care. As a Business Leader, you’ll ensure that each branch within your brand not only meets these standards but also thrives commercially, operationally, and within the community it serves.
The Role
This is a rewarding and multifaceted leadership position that combines business acumen with empathy and service. You’ll take ownership of operations, people, client satisfaction, and local marketing initiatives — helping your brand succeed as a trusted presence in the community.
Key Responsibilities:
We’re looking for someone who:
If this sounds like the right role for you and you’re ready to bring care and professionalism to an essential service, simply click the ‘apply’ button. A member of our Talent Acquisition Team will be in touch to guide you through the next steps.
About Us
At Dignity, we’re here for families when it matters most. With compassion, professionalism, and integrity at the heart of everything we do, we take pride in supporting people through one of life’s most difficult moments. Every member of our team plays a vital role in delivering exceptional service and care to those who need us.
With over 500 funeral homes across the UK, Dignity Funerals is a trusted presence in local communities, operating under respected and well-known local names. We’re proud to offer a truly personal and attentive service — one that’s tailored to the individual needs and wishes of every family we support.
We’re also part of the wider Dignity Group, a growing organisation with the unique ability to support every aspect of end-of-life planning and care. This includes:
FCA Statement
Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).
Equality, Diversity and Inclusion Statement
Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences.
We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
Location: Plymouth, Ken Newcombe Funeral Directors.
Job Type: Full-Time, Permanent
Salary: Starting from £38,950 per annum
Are you a commercially minded and people-focused leader looking to make a real difference? We’re looking for a dynamic and driven Business Leader to oversee the operations and performance of our funeral branches within the Ken Newcombe brand.
As a key figure within our team, you’ll be responsible for delivering outstanding care to families, developing high-performing teams, and driving revenue growth — all while upholding the exceptional standards that define our reputation.
Why This Role Matters
At Dignity, we believe every farewell deserves compassion, professionalism, and care. As a Business Leader, you’ll ensure that each branch within your brand not only meets these standards but also thrives commercially, operationally, and within the community it serves.
The Role
This is a rewarding and multifaceted leadership position that combines business acumen with empathy and service. You’ll take ownership of operations, people, client satisfaction, and local marketing initiatives — helping your brand succeed as a trusted presence in the community.
Key Responsibilities:
- Lead and manage day-to-day operations across multiple branches
- Drive revenue growth through effective service offerings and client engagement
- Deliver excellent service and respectful care for clients and the deceased
- Uphold all industry, regulatory, and company standards
- Develop and execute marketing plans to grow brand presence locally
- Foster relationships within the local community through outreach and events
- Manage financial performance and cost control to ensure long-term sustainability
- Recruit, train, coach, and support your team to deliver consistently high performance
- Ensure compliance with FCA standards for all funeral planning activity
We’re looking for someone who:
- Has proven experience in leading high-performing teams
- Brings strong commercial, financial, and operational acumen
- Is empathetic, service-oriented, and committed to excellent client outcomes
- Has knowledge of marketing principles, including digital and community engagement
- Enjoys analysing data and making insight-driven decisions
- Is confident working independently and thrives on delivering results
- Has excellent communication, planning, and problem-solving skills
- Is digitally savvy and comfortable using Microsoft Office and scheduling tools
- Background in multi-site or regional management
- Understanding of funeral or service-based industries
- Competence with financial and performance reporting tools
- A meaningful leadership role with real community impact
- Full training and support from regional and central teams
- 25 days annual leave + bank holidays
- Company pension, life assurance, and employee assistance programme
- BUPA private healthcare (Self)
- Car allowance (if applicable)
- Annual company bonus
If this sounds like the right role for you and you’re ready to bring care and professionalism to an essential service, simply click the ‘apply’ button. A member of our Talent Acquisition Team will be in touch to guide you through the next steps.
About Us
At Dignity, we’re here for families when it matters most. With compassion, professionalism, and integrity at the heart of everything we do, we take pride in supporting people through one of life’s most difficult moments. Every member of our team plays a vital role in delivering exceptional service and care to those who need us.
With over 500 funeral homes across the UK, Dignity Funerals is a trusted presence in local communities, operating under respected and well-known local names. We’re proud to offer a truly personal and attentive service — one that’s tailored to the individual needs and wishes of every family we support.
We’re also part of the wider Dignity Group, a growing organisation with the unique ability to support every aspect of end-of-life planning and care. This includes:
- Our Crematoria and Memorials Group, managing 45 crematoria nationwide
- Dignity Funeral Plans, giving people peace of mind by allowing them to plan ahead
- The recently acquired Farewill, a leading provider of online wills and probate services
FCA Statement
Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).
Equality, Diversity and Inclusion Statement
Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences.
We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
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