Customer Service Home Delivery Driver

Key Responsibilities

JOB DESCRIPTION

• Provide a professional driving service and meet and exceed expectations of our customers
• Ensure the customer promptly receives their deliveries in excellent condition every time.
• Engage and build a rapport with customers, ensuring a consistent positive message, dealing with queries in a polite and effective manner by phone and face to face
• Accurate and efficient completion of the delivery of stock to customer’s room of choice in a safe and efficient manner.
• Ensure correct and accurate completion of documentation in line with customer, legislative and company policies and procedures
• Responsible for the Health and Safety of themselves and others, completion of dynamic risk assessments, adhering to safe working practices and the Health & Safety at Work Act, including accident, incident and damage reporting
• Ensuring compliance with Transport driving regulations and working time regulations
• Attending any relevant training as required to ensure you remain fully equipped to perform your role effectively and to assist in the development of continuous improvement
  
  

Experience & Qualifications

• You must hold an in date valid Class 2 licence
• You must hold an in date valid CPC licence
• You must hold an in date Digi Card
• You must have no more than 6 points on your current licence
• Be smartly presented at all times and have excellent customer service skills and be detail focused
• Be flexible in relation to shifts and duties with excellent timekeeping
• Be able to provide a time critical delivery service in line with targets agreed with customer and Wincanton
• Previous retail and commercial driving experience is desirable
• Multi drop experience is desirable
• DBS check will be undertaken
  
  

Due to the nature of the work heavy lifting is required. This includes repetitively handling bulky, weight items as part of a two-person team on a daily basis – i.e washing machines, kitchen units, kitchen worktops. It is therefore essential that the successful applicant is capable to carry out this nature of work.

We really value our people and offer a friendly working environment, a focus on developing your skills and a competitive salary.

Benefits Include

• B&Q 20% discount card (once completing satisfactory probationary)
• Employee Assistance Programme
• Training and development opportunities including Customer Service training, management training programmes, management opportunities
• Uniform
• Access to a company pension scheme with employer contributions and other optional schemes you may wish to join.
  
  

These are just some of the reasons which make Wincanton a great place to work!

If you feel that you have what it takes to support Wincanton in delivering the best service, we would love to hear from you.