IT Support and Digital Marketing Assistant

Job Title: IT Support and Digital Marketing Assistant

Job Summary:

This is an on-site role for a IT Assistant based in Peterborough. The position offers an excellent opportunity to gain practical experience in IT support and digital marketing, whether you are currently studying, a recent graduate, or seeking to build new skills. In this entry-level role, you will provide technical support and assist with digital marketing efforts to enhance our online presence and drive business growth.

Key Responsibilities:

IT Support Duties:

Responsibilities:

• System Maintenance and Administration:
• Oversee and maintain the organization's network infrastructure, servers, and computer systems.
• Install, configure, and upgrade software and hardware components.
• Security Management:
• Implement and maintain security measures to protect systems from cyber threats, viruses, and unauthorized access.
• Monitor security protocols and conduct regular security audits.
• User Support:
• Provide technical support to end-users, troubleshooting hardware and software issues.
• Assist in resolving IT-related problems, responding to inquiries, and training users on system usage.
• Backup and Disaster Recovery:
• Implement backup and recovery procedures to ensure data integrity and continuity in case of system failure.
• Documentation and Reporting:
• Maintain documentation of IT procedures, configurations, and system changes.
• Generate reports on system performance, security incidents, and maintenance activities.
• Network Management:
• Configure and maintain network equipment (routers, switches) and ensure network connectivity.
• Collaboration and Coordination:
• Collaborate with other IT team members, departments, and external vendors for system upgrades, projects, and deployments.
• Coordinate IT-related activities, ensuring alignment with business needs.
  
  

Digital Marketing Duties:

• Assist in developing and implementing digital marketing strategies.
• Help manage and update the company website, ensuring SEO optimisation.
• Create and edit digital content for blogs, social media, and online campaigns.
• Conduct market research and competitor analysis.
• Monitor the performance of digital marketing campaigns using analytics tools.
• Support social media management by engaging with users and boosting community engagement.
• Assist with digital advertising tasks such as keyword research and campaign optimisation.
  
  

Qualifications:

• Graduated or currently enrolled in a Bachelor’s degree or a relevant programme (e.g., Information Technology, Digital Marketing, or a related field).
• An interest in IT systems, networks, and digital marketing.
• Basic knowledge of IT support procedures and digital marketing principles is desirable.
• Strong problem-solving skills and attention to detail.
• Good communication and interpersonal skills.
• Ability to multitask and manage time effectively