Prison Digital Services Administrator

HM Prison and Probation Service


Date: 2 weeks ago
City: Feltham, England
Contract type: Full time
This position is based at HMYOI FELTHAM FELTHAM, TW13 4ND

Job Summary

Please refer to the job description

Job Description

Overview of the job

This is a rotational, non-operational job role based in a single prison establishment. The job holder will support the successful management and ongoing support of in-cell technology and digital services (laptops and associated accessories) and will work under a Digital and Communications Manager. The role will have no line management responsibility but will require the job holder to support orderlies in completion of assigned responsibilities. The technology and related work will release time for staff to better relations with residents.

Summary

The job holder’s responsibilities are the on-site management of devices including transporting devices around the site to incoming and outgoing residents, providing basic administrative support and troubleshooting for users, supporting users with adoption of technology and training operational staff members, supporting continuous improvement efforts, and supporting the creation of local digital communications content.

Responsibilities, Activities and Duties

Asset Management:

The job holder will be required to carry out the following responsibilities and duties (as well as providing holiday or emergency cover for the Prison Digital & Communications Manager when required):

  • Providing management of in-cell related technology on-site, including device ordering and maintenance of local stock levels.
  • Supporting joiners, movers and leavers by transporting devices and accessories around the site.

Technical Support:

  • Providing basic digital and technology administrative support and troubleshooting, responding to resident apps in a timely manner and escalating to technical support teams as required.
  • Adding new staff members to the Unilink system and ensuring staff are trained in creating, publishing and sharing results of resident surveys.

User Management:

  • Overseeing the delivery of digital and tech responsibilities of orderlies.
  • Ensuring proper, safe, and secure use of technology, supporting adoption and training across all user groups on site.
  • Regularly collecting feedback from staff and residents to pass to content and tech teams on how best to improve digital and technology services.
  • Supporting the Digital and Communications Manager with the running of the Digital Change Network, to support adoption and proper usage.
  • Work with members of the central and on-site security teams to secure devices that are suspected to have been tampered with.

Local Digital Communications Support:

  • Uploading content to the Hub using Drupal, ensuring government and industry good practice guidelines are adhered to in all communications.
  • Supporting in the creation of high-quality written, visual and audio content, including supporting residents and staff to create content.

The post holder is also required to promote HMPPS behaviours e.g., promote diversity, decency, safety and reduce re-offending agendas. The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder. An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.

Local Digital Communications Support:

  • Uploading content to the Hub using Drupal, ensuring government and industry good practice guidelines are adhered to in all communications.
  • Supporting in the creation of high-quality written, visual and audio content, including supporting residents and staff to create content.

The post holder is also required to promote HMPPS behaviours e.g., promote diversity, decency, safety and reduce re-offending agendas. The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder. An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.

Person specification

Please Refer To The Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

  • Communicating and Influencing
  • Delivering at Pace
  • Changing and Improving

Alongside your salary of £30,068, HM Prison & Probation Service contributes £8,710 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

  • Access to learning and development
  • A working environment that supports a range of flexible working options to enhance your work life balance
  • A working culture which encourages inclusion and diversity
  • A Civil Service pension with an employer contribution of 28.97%
  • Annual Leave
  • Public Holidays
  • Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Strengths.

https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Strengths.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact :

Recruitment team

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL ([email protected]) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints

https://jobs.justice.gov.uk/careers/JobDetail/4822?entityId=4822
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