Retirement Living Assistant

The difference you will make as a Retirement Living Assistant

This role is based across 3 schemes in Liverpool:

• Alexandra Court on Princess Avenue, L8
• St. Anne's in Old Swan, L13
• Derwent Road West in Old Swan, L13

You will travel to each scheme depending on the business needs each week.

Customers living at the schemes are aged 55 and over and have diverse backgrounds.

You will act as an initial point of contact both on the phone and in the reception area, ensuring a professional and supportive approach is maintained while working as part of a team to provide ‘best practice’. You will assist in the day-to-day delivery of a comprehensive housing management service for Retirement Living, including working with tenancy agreements, ensuring all records and files are maintained and held securely to maintain confidentiality.

About you

We are looking for someone with:

• Experience of working in a customer focused environment
• Strong communication skills
• Previous experience of working with vulnerable and/or older people
• Experience working to deadlines
• Excellent computer skills including proficiency in Microsoft Office

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. We provide homes for 90 years and are committed to revitalising neighbourhoods and supporting communities.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside

We value diversity in all its forms and foster a workplace where all individuals are respected, empowered, and heard. We are a Disability Confident Employer.

Role Profile

• Act as an initial point of reference on the phone or in a reception area as required
• Assist in the provision of comprehensive housing management including working with tenancy agreements
• Carry out office administration functions to maintain records securely and confidentiality
• Report repairs and maintenance needs following agreed procedures
• Assist in the monitoring and delivery of service contracts at the scheme
• Ensure compliance with health and safety standards within schemes
• Promote and encourage customer involvement, consultation, and communication
• Conduct regular site inspections to monitor standards of maintenance and cleanliness
• Maintain professional and timely records using IT systems
• Adhere to safeguarding policies and procedures

Knowledge, Skills and Experience

Essential

• Experience working in a Customer Focused environment
• Excellent Communication Skills
• Experience of working with vulnerable and older people
• Flexible and responsive attitude
• Basic proficiency in Microsoft Office

Desirable

• Formal care, support or housing qualification
• A full, clean driving licence