Warranty Hub Manager

Peugeot Division Warranty Hub Manager

Northamptonshire / Oxfordshire

Due to continued business growth and internal changes, we have an exciting opportunity for a Warranty Manager to take responsibility our Peugeot Division’s South Warranty Hub.

We are offering a competitive basic salary with an OTE of £45,000, plus an excellent range of company benefits.

Ideally, you will be based in Northamptonshire or Oxfordshire, as the role will be based at one of our dealerships within these locations.

About the role

This is a fantastic opportunity, managing a small team of Warranty Administrators whilst playing a key role in developing the department as the business continues to grow.

The Warranty Manager plays an important part in maintaining strong relationships between our dealerships and manufacturers, ensuring warranty processes are managed efficiently and in line with manufacturer standards.

Your key responsibilities will include:

• Leading, supporting and developing a small team of Warranty Administrators, with scope for future team growth.
• Overseeing the day-to-day operations of the Warranty Hub.
• Checking and auditing warranty claims submitted by our dealerships.
• Ensuring manufacturer warranty standards and guidelines are consistently met.
• Overseeing the timely submission of warranty claims and working alongside our Accounts teams to reconcile warranty payments.
• Managing rejected warranty claims and resolving any queries or discrepancies.
• Building strong working relationships with dealership teams across the South region to ensure an efficient and consistent warranty process.
• Identifying opportunities to improve processes and support the continued development of the hub.

What we're looking for

For this role, it is essential that you have experience working within the motor industry, ideally within a warranty environment. Previous experience in a warranty management or supervisory role would be advantageous but this is a great opportunity for someone with Warranty experience to step into their first leadership role. Experience using Kerridge would also be beneficial.

You'll be highly organised, efficient and have excellent attention to detail, with a strong understanding of manufacturer warranty processes and the ability to work within specified guidelines.

We're looking for someone who can confidently lead a team, build positive relationships with our dealerships and contribute to the future success and growth of the hub.

Working hours

The core operating hours of the department are 8:00am – 5:30pm, Monday to Friday.

Your working pattern will fall within these hours; however, we're happy to discuss how these can be structured to find a working arrangement that suits both you and the needs of the business.

What we can offer you

We are proud to invest in our colleagues' personal development, offering ongoing training and career progression opportunities alongside an excellent range of benefits, including:

• 25 days' holiday, rising with length of service, plus bank holidays.
• Access to our online rewards platform, offering cashback and discounts across multiple retailers.
• Preferential Service Rates.
• Colleague Purchase Scheme.
• Share Incentive Scheme.
• Pension.
• Enhanced Maternity and Paternity benefits.

If you're looking for an opportunity to take ownership of a growing department, lead a team and make a real impact, we'd love to hear from you.

Apply today!