Depot Team Leader

Guided by our values of Teamwork, Care, Customer Centricity, Respect, and Integrity, the Depot Team Leader plays a key role within our operation. Reporting directly to the Transport Manager, you will lead a team of drivers, ensuring the timely and safe transportation of goods while upholding exceptional standards of customer service. This role requires strong leadership skills, a solid understanding of transport regulations, and an unwavering commitment to safety.

At Leader Online, we are looking for someone who shares these values and can demonstrate them in their daily work.

Please note that this role requires a basic DBS check as part of our commitment to safety and responsibility.

Key Responsibilities:

Team Leadership

• Supervising and motivating a team of drivers to ensure they meet performance targets and objectives.
• Inducting, training, and performing 1-2-1's for your team to ensure process compliance support for the site.
• Providing training and guidance to drivers to enhance their skills and performance.
• Scheduling shifts and routes to optimise efficiency and meet customer demands.

Operational management

• Competent using the reporting tools, such as Optimoroute, Fleetloc8, Checksafe, Brightpearl and google sheets.
• Submission of regular reports to senior management, confirming achievement of the KPI's
• Collaborating with driver agencies to ensure cover for all areas of daily runs.
• Timesheet checks, verification and completion. Absence, sickness and holiday management for all staff.
• Coordinating with the Transport Planner to ensure timely pickups and deliveries.
• Monitoring driver performance and vehicle maintenance to ensure compliance with company policies and regulations.
• Addressing any issues or concerns raised by drivers and providing timely resolutions.
• Ensuring products are packed safely and securely, so as not to be damaged in transit.
• Managing returns and collections at the depot using bespoke computer systems.

Safety and compliance

• Conducting all activities in a manner that promotes the Health and Safety of yourself and all colleagues.
• Enforcing safety protocols and ensuring drivers adhere to all traffic laws and regulations.
• Conducting regular inspections of vehicles to ensure they are in good working condition and compliant with safety standards.
• Managing site compliance, completing vehicle checks, safety checks and ensure all vehicles are safe.
• Plan and schedule servicing in accordance to the manufacturers specifications.
• Repairs to be carried out in a timely and cost-effective manner.
• Investigating and reporting any accidents or incidents involving company vehicles.
• Ensuring all daily deliveries are completed exceptional OTIF control by ensuring accurate loading, unloading, and delivery and collection of all orders.
• Ensuring accurate checking and verification of all stock on all vehicles, reporting issues and being the owner of the depot metrics.
• Ensuring all are driving vehicles in line with all statutory & legislative regulations including licence checks.
• Ensuring all vehicles are kept, safe, clean and tidy and no smoking takes place in the vehicles.
• Lifting, moving, loading, unloading, protecting, wrapping and managing all products and equipment safely.
• Using systems, reports and driving software to ensure compliance to all required driving standards.
• Ensuring safe and appropriate use of equipment including vehicles, phones, computers, WMS.

Company objectives

• Ensuring business and individual key performance indicators are met.
• Providing KPI support on data entry on all agreed system sheets.
• Contributing actively to achieving departmental service level and targets.
• Cost control of the depot, ensuring allocation and ownership of all consumables and depot spending including fuel consumption.
• Identifying potential risks, problems, or product defects and ensuring they are reported immediately and resolved or highlighted as appropriate.

Customer Service

• Demonstrating exceptional driving standards and compliance at all times.
• Maintaining a high level of customer satisfaction by addressing customer enquiries and concerns in a professional manner.
• Identifying opportunities for service improvement and implement appropriate measures
• Ensuring you and your team are well presented, professional, courteous and supportive to our customers at all times.
• Participating actively in continuous process improvement projects, seeking ways to develop and maximise customer service levels and improve OTIF delivery and reduce depot costs.

Requirements

• Proven experience as a MHE operator.
• Proven experience in a similar role, preferably in the transport or logistics industry.
• Strong knowledge of transport regulations and safety standards.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Excellent communications skills, both verbal and written.
• Excellent computer skills and familiarity with transportation management systems.
• Valid driver's licence with a clean driving record.
• Transport Manager CPC Desirable.
• IOSH Certification Desirable.

Benefits

What We Offer

• Opportunity to shape and lead governance processes in a fast-growing business
• A supportive environment where your expertise will make a real impact
• A culture that values your professional growth and personal wellbeing
• Generous Holiday Allowance
  Enjoy 22 days of annual leave, plus bank holidays, with the flexibility to tailor your time off:
• Buy up to 3 extra days of holiday
• Or sell back up to 2 days to suit your needs
• We believe in a healthy work-life balance that works for you.
• Length of Service holiday awards: 1 extra day for every 3 years service;
• Death in Service benefit (3x annual salary).
• Salary sacrifice pension scheme with employer contributions of 3% in line with current statutory requirements;
• Salary sacrifice Cycle-to-work scheme;
• Staff discounts on the Leader product range;
• Subsidised gym membership;
• Your Wellbeing Matters
  We care about our team's mental and emotional health. That's why we offer:
• Access to Able Futures, a confidential government-backed service providing practical support for mental wellbeing at work.
• Employee Assistance Programme (EAP) - 24/7 access to professional wellbeing advice, counselling, and guidance to help you thrive inside and outside of work.
• Employee Referral Bonus
• Salary: 45,000 per year