Sales Support Executive
SCC
About The Role
We are actively building diverse teams and welcome applications from everyone.
Role: Sales Support Executive
Location: Birmingham (SCC operate hybrid working, which comprises of a mix of office and home working)
Contract Type: Permanent
Salary Package: 27k - 32k plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Why SCC?
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working & core hours in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe's largest privately-owned IT Company
The SSE will provide efficient and effective support to the assigned customer base, building and maintaining strong, long-lasting customer relationships that drive continued profitable business. The role will also work closely with our offshore support centre in Romania, leveraging this resource to support administrative, operational, and sales support activities to ensure efficiency and scalability.
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Partner with External Account Managers across multiple accounts to retain existing business and identify opportunities for growth.
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Support the sales cycle end-to-end, including quotations, order processing, deal registrations, special bids, pricing activities, and CRM management.
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Collaborate with the Romania offshore support team and internal departments to ensure efficient sales operations and high levels of customer service.
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Develop strong knowledge of SCC solutions, vendor offerings, pricing programs, and procurement frameworks to effectively position solutions and maximise margin.
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Build and maintain customer relationships by supporting account management activities, resolving issues, securing meetings, and driving quote-to-order conversion.
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Maintain accurate pipeline, customer, and sales activity records while ensuring compliance with SCC processes and best practices.
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Stay up to date with product developments, market trends, and SCC tools, proactively identifying opportunities to introduce relevant solutions to customers.
- Experience of working in a sales or fast pace environment.
- Excellent written and verbal communication skills.
- Strong organisational and time management skills.
- Previous account management or sales support experience desirable
- Experience in upselling or cross-selling products or services
- Ability to manage multiple priorities and clients under pressure
- Strong interpersonal skills when working with internal stakeholders and customers
- Ability to work to tight deadlines
- Good IT and literacy skills
- Familiarity with social media and digital communication tools
- Ability to quickly learn and communicate a broad range of technology solutions
- Understanding of industry terminology
- Professional and effective communication skills, both internally and externally
About Us
SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.
We are an equal opportunities employer
SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
