Pharmacy Services coordinator
Core System
About The Role
Are you detail-oriented and passionate about helping others? Do you thrive on accuracy and delivering exceptional service? If so, we’d love to welcome you to our Pharmacy Services Team, where collaboration and a supportive environment drive outstanding care for our patients.
As a Pharmacy Services Coordinator, you’ll play a vital role in managing patient prescriptions and ensuring a seamless journey from account setup to medication delivery. Your focus will be on accurate data entry, excellent customer service, and maintaining compliance at every step.
What You’ll Be Doing
- Accurate Prescription Management: Set up patient accounts, process registrations, and manage prescription entries with precision. Handle returned prescriptions and create orders using system data.
- Customer Service Excellence: Respond to queries across phone, email, and chat in a timely, empathetic manner, ensuring every interaction delivers a positive experience.
- Regulatory Compliance: Keep patient safety at the forefront by adhering to data protection laws and Good Documentation Practices.
- Collaboration: Work closely with Pharmacy Services, Screening Pharmacists, and other teams to resolve queries and streamline workflows.
We have a lot to offer to not only the 100,000 patients we support, but also to our valued employees. Benefits include:
- 25 days annual leave plus bank holidays
- Company bonus scheme
- Outstanding training & development programmes
- Up to £1200 refer-a-friend bonus
- Full support from our employee assistance programme including a health and well-being app
- Savings and discounts at multiple retailers through our rewards portal
About You
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To be successful in this role, you'll be highly organised, detail-oriented and passionate about delivering excellent customer service. You'll have strong communication skills, enabling you to provide a professional and friendly experience across a variety of channels while building positive relationships with patients, colleagues and healthcare professionals. Comfortable working with multiple systems, you'll be confident in handling administrative tasks accurately, maintaining patient records and processing information with a high level of attention to detail. You’ll thrive in a collaborative team environment, remain adaptable when managing changing priorities, and enjoy finding solutions in a fast-paced setting. Previous experience within a customer service, healthcare or pharmacy environment would be advantageous, but is not essential, as full training and development support will be provided, including the opportunity to complete the Buttercups Level 2 Pharmacy Support qualification.
About Us
We pride ourselves on being an equal opportunities employer, committed to diversity & inclusion, taking a person-centred approach to our interview process that is fair and free from both discrimination and bias. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our resourcing team.
At Lloyds Clinical, with over four decades of experience supporting patients since 1975, we are dedicated to delivering exceptional clinical homecare services to more than 100,000 patients in their own homes, workplaces, or communities across the UK. Our comprehensive range of treatments spans from medication delivery to specialised nursing for complex conditions such as home parenteral nutrition, chemotherapy, IV antibiotics, enzyme replacement therapy, rheumatoid arthritis, multiple sclerosis, and beyond. Working in collaboration with the NHS, pharmaceutical companies, and private medical insurers, we prioritise patient care and are guided by our values of Delivering together, Being Accountable, Giving it our all and Continually Improving to provide the highest standards of service delivery and patient outcomes.